Cardinal Health
Cardinal Health
Cardinal Health एक वैश्विक स्वास्थ्य सेवा और उत्पाद कंपनी है, जो अस्पतालों, सामुदायिक स्वास्थ्य केंद्रों, बाह्य रोगी शल्य चिकित्सा केंद्रों, फार्मेसियों और अन्य स्वास्थ्य सेवा प्रदाताओं को सहयोग प्रदान करती है। इसके कार्यों में चिकित्सा आपूर्ति वितरण, औषधि वितरण, स्वास्थ्य सेवा लॉजिस्टिक्स, चिकित्सा उत्पाद, रोगी सहायता, फार्मेसी प्रबंधन और उन्नत उपचार समाधान शामिल हैं। स्वास्थ्य सेवा आपूर्ति श्रृंखला में उत्पादों, सेवाओं और परिचालन विशेषज्ञता को जोड़कर Cardinal Health प्रदाताओं को देखभाल प्रदान करने में सुधार करने और दैनिक दक्षता व जटिलताओं का प्रबंधन करने में सहायता करती है।

Senior IT Client Services Analyst at Cardinal Health

Provide onsite IT client services support for Cardinal Health’s medical distribution facilities, resolving hardware, software, network, warehouse technology, and end-user systems issues.

विवरण

  • Deliver Tier 1–3 virtual and onsite IT support for software, hardware, conference room, warehouse, server, network, and enterprise systems.
  • Resolve escalated incidents and user requests by coordinating with users, technology teams, vendors, and internal or external resources.
  • Educate and train users to support knowledge transfer and reduce recurring issues.
  • Own end-user productivity platforms and capabilities, including virtual environments, collaboration tools, warehouse device management, and service outage support.
  • Acquire, install, upgrade, configure, deploy, maintain, troubleshoot, and inventory workstations, laptops, printers, mobile devices, phones, and other computing and telecommunications equipment.
  • Diagnose and resolve hardware, software, operating system, account setup, and network configuration problems.
  • Resolve user tickets within documented service-level requirements.
  • Provide timely, accurate client updates and follow up to confirm systems are functioning.
  • Work with end users to align business requirements with appropriate technology solutions.
  • Prioritize and manage multiple active issues.
  • Escalate unresolved problems to the appropriate internal teams.
  • Act as the primary support resource, including after-hours and weekend coverage when needed.
  • Travel periodically to support business initiatives.

आवश्यकताएँ

  • A two-year degree in a related field or equivalent work experience is preferred.
  • More than four years of experience in a related field is preferred.
  • Experience supporting Windows 10 and 11, Citrix, Microsoft 365, AWS desktops, Android, and SOTI in multi-platform environments is preferred.
  • Strong knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics, and troubleshooting is preferred.
  • Working knowledge of hardware builds, configuration, compatibility, upgrades, diagnostics, troubleshooting, and desktop security methods is preferred.
  • Working knowledge of warehouse technologies, including laser and Zebra printers, wearable or handheld terminals, and IWD/RF scanners, is preferred.
  • Understanding of basic network topology, Ethernet, wireless networking, and TCP/IP protocols.
  • A proactive, innovative, and creative approach to customer and enterprise needs.
  • Strong analytical, problem-solving, organizational, and planning abilities.
  • Understanding of project management principles and team dynamics.
  • Ability to work independently and contribute effectively as part of a high-performing team.
  • Excellent verbal and written communication skills.
  • Experience working in a warehouse environment is preferred.
  • Ability to provide support in person, by phone, or remotely.
  • Ability to provide after-hours and weekend support when required.
  • Periodic travel to support business initiatives is required.

लाभ

  • Medical, dental, and vision coverage.
  • Paid time off.
  • Health savings account.
  • 401(k) savings plan.
  • Access to wages before payday through myFlexPay.
  • Flexible spending accounts.
  • Short- and long-term disability coverage.
  • Work-life resources.
  • Paid parental leave.
  • Healthy lifestyle programs.

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