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Cardinal Health
Cardinal Health
Sponsor pentru viza H1BAsistență medicalăIndustria prelucrătoareLogistică
Cardinal Health este o companie globală de servicii și produse medicale care sprijină spitale, centre comunitare de sănătate, centre de chirurgie ambulatorie, farmacii și alți furnizori de servicii medicale. Activitatea sa include distribuția de consumabile medicale, distribuția de produse farmaceutice, logistica din domeniul sănătății, produse medicale, sprijin pentru pacienți, gestionarea farmaciilor și soluții pentru terapii avansate. Prin conectarea produselor, serviciilor și expertizei operaționale de-a lungul lanțului de aprovizionare din domeniul sănătății, Cardinal Health îi ajută pe furnizori să îmbunătățească furnizarea îngrijirii, gestionând în același timp eficiența și complexitatea activităților de zi cu zi.
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Locurile de muncă ale companiei

Senior IT Client Services Analyst at Cardinal Health

Provide onsite IT client services support for Cardinal Health’s medical distribution facilities, resolving hardware, software, network, warehouse technology, and end-user systems issues.

USStatele Unite ale AmericiiKSKansasMOMissouri
27 $ – 39 $ / oră
La sediuNormă întreagăSeniorLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți
AndroidAWSCitrixTCP/IP

Descriere

  • Deliver Tier 1–3 virtual and onsite IT support for software, hardware, conference room, warehouse, server, network, and enterprise systems.
  • Resolve escalated incidents and user requests by coordinating with users, technology teams, vendors, and internal or external resources.
  • Educate and train users to support knowledge transfer and reduce recurring issues.
  • Own end-user productivity platforms and capabilities, including virtual environments, collaboration tools, warehouse device management, and service outage support.
  • Acquire, install, upgrade, configure, deploy, maintain, troubleshoot, and inventory workstations, laptops, printers, mobile devices, phones, and other computing and telecommunications equipment.
  • Diagnose and resolve hardware, software, operating system, account setup, and network configuration problems.
  • Resolve user tickets within documented service-level requirements.
  • Provide timely, accurate client updates and follow up to confirm systems are functioning.
  • Work with end users to align business requirements with appropriate technology solutions.
  • Prioritize and manage multiple active issues.
  • Escalate unresolved problems to the appropriate internal teams.
  • Act as the primary support resource, including after-hours and weekend coverage when needed.
  • Travel periodically to support business initiatives.

Cerințe

  • A two-year degree in a related field or equivalent work experience is preferred.
  • More than four years of experience in a related field is preferred.
  • Experience supporting Windows 10 and 11, Citrix, Microsoft 365, AWS desktops, Android, and SOTI in multi-platform environments is preferred.
  • Strong knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics, and troubleshooting is preferred.
  • Working knowledge of hardware builds, configuration, compatibility, upgrades, diagnostics, troubleshooting, and desktop security methods is preferred.
  • Working knowledge of warehouse technologies, including laser and Zebra printers, wearable or handheld terminals, and IWD/RF scanners, is preferred.
  • Understanding of basic network topology, Ethernet, wireless networking, and TCP/IP protocols.
  • A proactive, innovative, and creative approach to customer and enterprise needs.
  • Strong analytical, problem-solving, organizational, and planning abilities.
  • Understanding of project management principles and team dynamics.
  • Ability to work independently and contribute effectively as part of a high-performing team.
  • Excellent verbal and written communication skills.
  • Experience working in a warehouse environment is preferred.
  • Ability to provide support in person, by phone, or remotely.
  • Ability to provide after-hours and weekend support when required.
  • Periodic travel to support business initiatives is required.

Beneficii

  • Medical, dental, and vision coverage.
  • Paid time off.
  • Health savings account.
  • 401(k) savings plan.
  • Access to wages before payday through myFlexPay.
  • Flexible spending accounts.
  • Short- and long-term disability coverage.
  • Work-life resources.
  • Paid parental leave.
  • Healthy lifestyle programs.

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