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Mission Lane
Mission Lane
501 – 1,000 Employees
H1B Visa SponsorConsultingInsuranceMarketing
Mission Lane is a financial services company focused on expanding access to credit for people who may be underserved by traditional institutions. Its products include the Mission Lane Visa® Credit Card, which lets applicants check whether they may be approved without affecting their credit score. The company also develops educational resources and financial tools designed to help members build credit, practice healthier financial habits, and make progress toward greater financial stability.
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Senior Fraud Operations Lead – Mission Lane Remote

Lead Mission Lane’s remote fraud operations team and help protect credit cardholders from fraudulent activity. Coach Fraud Associates while improving scalable processes, accuracy, and operational performance.

USUnited StatesVAVirginia
$55,000 – $70,000 / year
RemoteFull-timeSeniorEnglish RequiredOperations

Description

  • Manage 13–15 Fraud Associates through regular one-to-one coaching, performance reviews, and career development discussions.
  • Use performance data to coach the team toward operational targets and address efficiency or accuracy gaps.
  • Handle escalations involving complex, high-risk fraud cases and challenging customer situations.
  • Apply fraud policies and engage Fraud leadership for the highest-risk or most unusual scenarios.
  • Foster an inclusive team culture grounded in trust, accountability, and open communication.
  • Coordinate schedules, time-off coverage, project assignments, and staffing during peak demand.
  • Convert company strategy and policy changes into clear, practical guidance for the team.

Requirements

  • At least three years of experience leading customer operations, risk, or fraud teams, including hiring, coaching, and developing direct reports.
  • Working knowledge of fraud, risk operations, or credit card operations.
  • Ability to interpret performance dashboards and operational data for coaching and performance management.
  • Strong verbal and written communication skills.
  • Willingness to travel four to six times annually for onsite meetings and strategy sessions in Richmond, Virginia, or other designated U.S. locations.
  • Experience in fintech, banking, or another highly regulated customer operations setting is preferred.
  • Experience guiding teams through rapid growth or process changes is preferred.
  • Mission Lane does not sponsor employment authorization for new applicants.

Benefits

  • Eligibility for an annual incentive program.
  • Eligibility for an equity program.
  • Paid time off.
  • 401(k) matching.
  • Monthly wellness stipend.
  • Health insurance options.
  • Dental insurance options.
  • Vision insurance options.
  • Disability coverage.
  • Paid parental leave.
  • Flexible spending accounts for childcare and healthcare.
  • Life insurance.
  • Remote-first work environment.

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