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Medavie
Medavie
5,001 – 10,000 Employees
Community HealthHealthcareHealthcare Insurance
Medavie is a Canadian health solutions organization working across healthcare, health insurance, and community health. Its work combines benefits management, healthcare delivery, and health-focused solutions designed to support the wellbeing of people across the country. Through its foundation and community initiatives, Medavie also contributes to efforts that promote more accessible and equitable healthcare.
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Bilingual Customer Service Representative, Group Insurance

Medavie is hiring a bilingual representative to assist group insurance members across Canada. The role provides phone and email support in English and French.

CACanada
$40,254 – $45,285 / year
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredFrench RequiredCustomer Support

Description

  • Assist group insurance members across Canada as a bilingual customer service representative
  • Respond to member inquiries by phone and email
  • Resolve issues effectively and work constructively with the team
  • Deliver a high standard of customer service
  • Guide callers while using multiple applications
  • Learn quickly and adapt to deliver effective results in different situations
  • Work assigned evening shifts after training; hours fall between 8:00 a.m. and 9:00 p.m. Atlantic Time, Monday to Friday
  • Take part in shift bids twice a year, based on business needs and seniority
  • Maintain a secure, quiet remote workspace free from distractions

Requirements

  • High school diploma; post-secondary education or equivalent experience
  • Fluent written and spoken English and French
  • Strong phone and email communication skills
  • Careful attention to detail in a fast-paced environment
  • Ability to work independently from home
  • Ability to sit and use a computer and headset for extended periods
  • Technical aptitude and confidence navigating multiple applications
  • Problem-solving skills and ability to learn quickly
  • A private remote workspace with a locked door and secure perimeter
  • A quiet workspace free from distractions and competing responsibilities
  • Two or more years of contact centre experience has been successful in this role

Benefits

  • Comprehensive virtual paid training
  • Monday to Friday shifts ending by 9 p.m. Atlantic Time, with no overnight or weekend shifts
  • Permanent full-time employment with room for growth
  • Flexible work arrangements and work-life balance, including remote and hybrid options
  • Employer-paid health, vision, and dental coverage from the first day
  • Defined contribution pension with full employer matching
  • Annual incentive bonus
  • Paid vacation
  • An additional week of vacation in the first year
  • Optional vacation purchase program
  • Personal learning, growth, and career development opportunities
  • Supportive leadership and an award-winning culture
  • Recruitment accommodations and adjustments available

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