Medavie ir Kanādas veselības risinājumu organizācija, kas darbojas veselības aprūpes, veselības apdrošināšanas un kopienas veselības jomā. Tās darbība apvieno pabalstu pārvaldību, veselības aprūpes pakalpojumu sniegšanu un ar veselību saistītus risinājumus, kuru mērķis ir veicināt cilvēku labklājību visā valstī. Ar sava fonda un kopienas iniciatīvu palīdzību Medavie arī piedalās centienos veidot pieejamāku un vienlīdzīgāku veselības aprūpi.
Bilingual Customer Service Representative, Group Insurance
Medavie is hiring a bilingual representative to assist group insurance members across Canada. The role provides phone and email support in English and French.
Apraksts
- Assist group insurance members across Canada as a bilingual customer service representative
- Respond to member inquiries by phone and email
- Resolve issues effectively and work constructively with the team
- Deliver a high standard of customer service
- Guide callers while using multiple applications
- Learn quickly and adapt to deliver effective results in different situations
- Work assigned evening shifts after training; hours fall between 8:00 a.m. and 9:00 p.m. Atlantic Time, Monday to Friday
- Take part in shift bids twice a year, based on business needs and seniority
- Maintain a secure, quiet remote workspace free from distractions
Prasības
- High school diploma; post-secondary education or equivalent experience
- Fluent written and spoken English and French
- Strong phone and email communication skills
- Careful attention to detail in a fast-paced environment
- Ability to work independently from home
- Ability to sit and use a computer and headset for extended periods
- Technical aptitude and confidence navigating multiple applications
- Problem-solving skills and ability to learn quickly
- A private remote workspace with a locked door and secure perimeter
- A quiet workspace free from distractions and competing responsibilities
- Two or more years of contact centre experience has been successful in this role
Priekšrocības
- Comprehensive virtual paid training
- Monday to Friday shifts ending by 9 p.m. Atlantic Time, with no overnight or weekend shifts
- Permanent full-time employment with room for growth
- Flexible work arrangements and work-life balance, including remote and hybrid options
- Employer-paid health, vision, and dental coverage from the first day
- Defined contribution pension with full employer matching
- Annual incentive bonus
- Paid vacation
- An additional week of vacation in the first year
- Optional vacation purchase program
- Personal learning, growth, and career development opportunities
- Supportive leadership and an award-winning culture
- Recruitment accommodations and adjustments available