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Medavie
Medavie
5 001 – 10 000 Darbuotojai
Bendruomenės sveikataSveikatos draudimasSveikatos priežiūra
„Medavie“ yra Kanados sveikatos sprendimų organizacija, veikianti sveikatos priežiūros, sveikatos draudimo ir bendruomenės sveikatos srityse. Jos veikla apima išmokų administravimą, sveikatos priežiūros paslaugų teikimą ir su sveikata susijusius sprendimus, skirtus žmonių gerovei visoje šalyje puoselėti. Per savo fondą ir bendruomenės iniciatyvas „Medavie“ taip pat prisideda prie pastangų, kuriomis siekiama užtikrinti prieinamesnę ir teisingesnę sveikatos priežiūrą.
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Darbai įmonėje

Bilingual Customer Service Representative, Group Insurance

Medavie is hiring a bilingual representative to assist group insurance members across Canada. The role provides phone and email support in English and French.

CAKanada
40 254 $ – 45 285 $ / metai
NuotolinisVisas etatasJaunesnysis specialistasVidutinis lygisDiplomas nebūtinasPrivaloma Kalba: anglųPrivaloma Kalba: prancūzųKlientų aptarnavimas

Aprašymas

  • Assist group insurance members across Canada as a bilingual customer service representative
  • Respond to member inquiries by phone and email
  • Resolve issues effectively and work constructively with the team
  • Deliver a high standard of customer service
  • Guide callers while using multiple applications
  • Learn quickly and adapt to deliver effective results in different situations
  • Work assigned evening shifts after training; hours fall between 8:00 a.m. and 9:00 p.m. Atlantic Time, Monday to Friday
  • Take part in shift bids twice a year, based on business needs and seniority
  • Maintain a secure, quiet remote workspace free from distractions

Reikalavimai

  • High school diploma; post-secondary education or equivalent experience
  • Fluent written and spoken English and French
  • Strong phone and email communication skills
  • Careful attention to detail in a fast-paced environment
  • Ability to work independently from home
  • Ability to sit and use a computer and headset for extended periods
  • Technical aptitude and confidence navigating multiple applications
  • Problem-solving skills and ability to learn quickly
  • A private remote workspace with a locked door and secure perimeter
  • A quiet workspace free from distractions and competing responsibilities
  • Two or more years of contact centre experience has been successful in this role

Privalumai

  • Comprehensive virtual paid training
  • Monday to Friday shifts ending by 9 p.m. Atlantic Time, with no overnight or weekend shifts
  • Permanent full-time employment with room for growth
  • Flexible work arrangements and work-life balance, including remote and hybrid options
  • Employer-paid health, vision, and dental coverage from the first day
  • Defined contribution pension with full employer matching
  • Annual incentive bonus
  • Paid vacation
  • An additional week of vacation in the first year
  • Optional vacation purchase program
  • Personal learning, growth, and career development opportunities
  • Supportive leadership and an award-winning culture
  • Recruitment accommodations and adjustments available

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