Intapp
Intapp
1,001 – 5,000 Employees
H1B Visa SponsorConsultingLegalSaaS
Intapp develops AI-powered, cloud-based software for professional and financial services firms worldwide. Its products support accounting, consulting, investment banking, legal, private capital, and real estate organizations with tools for client relationship management, operational efficiency, compliance, collaboration, and deal management. Solutions such as Intapp DealCloud and Intapp Compliance use data intelligence, automation, Microsoft Azure integration, and security-focused technology to help more than 2,600 client firms manage complex workflows and pursue growth.

Senior Client Services Field Effectiveness Manager Remote North Carolina

Senior enablement leader responsible for training, onboarding, and delivery effectiveness across Intapp’s Client Services organization. Advances AI-enabled practices and adoption of Intapp Celeste among enterprise software delivery teams.

Description

  • Act as the embedded enablement partner for Client Services
  • Develop trusted partnerships with practice leaders and segment managers
  • Represent Client Services priorities in Field Effectiveness and GTM Strategy & Operations forums
  • Lead field communications and training across product and industry knowledge, processes and methodologies, and professional skills
  • Create and deliver workshops, live instruction, asynchronous learning, and certifications with subject matter experts
  • Manage onboarding and ongoing development programs from end to end
  • Collaborate with Learning and Skills on ramp plans, milestones, role cards, skills evaluations, and certifications
  • Demonstrate AI-native ways of working
  • Increase adoption of Intapp Celeste and AI-supported delivery across projects, client communications, and knowledge management
  • Embed manager reinforcement into each enablement program
  • Track effects on time to billability, time to go-live, delivery quality, and CSAT/tNPS
  • Use field feedback to strengthen and standardize programs

Requirements

  • At least five years of experience in professional services, consulting, or implementation, including direct experience within a delivery organization
  • At least two years in enablement, field effectiveness, or learning roles serving Client Services or technical field audiences
  • Skill in turning complex delivery methodologies into clear training and practical field content
  • Experience in or alongside a vertical SaaS or enterprise software organization is preferred
  • Working knowledge of delivery organization operations
  • Curious, self-directed, and motivated to learn
  • Willingness to work hands-on
  • Strong field-oriented perspective
  • Able to establish credibility with practitioners
  • Proactive, resourceful, and adaptable

Benefits

  • Opportunities for professional growth
  • Reimbursement for training and continuing education
  • Contemporary open-plan offices
  • Complimentary meals
  • Kitchens stocked with refreshments
  • Broad wellness offerings
  • Flexible time-off policies
  • Benefits supporting family formation
  • Support throughout the family-building journey
  • Paid time off for volunteering
  • Donation matching
  • Flexible working arrangements

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