Volantsoft Inc
Volantsoft Inc
Volantsoft Inc is a Texas-based IT consulting firm founded in 2012, serving commercial and government organizations with enterprise technology services. Its work spans application development and integration, cloud modernization, AI solutions such as chatbots and conversational systems, mobile technologies, quality assurance, and secure government IT delivery. The company supports digital transformation through automation and scalable architectures, with industry experience including consulting, healthcare, and logistics.

Senior AWS Connect Developer Remote

Build scalable Amazon Connect contact center workflows, CRM integrations, and backend services for Volantsoft Inc’s enterprise IT clients. Develop Node.js applications and AWS AI/ML solutions supporting voice, chat, SMS, and omnichannel experiences.

Description

  • Design and optimize Amazon Connect contact flows for voice, chat, SMS, and omnichannel interactions
  • Create Node.js Lambda functions and backend services that extend Amazon Connect capabilities
  • Develop and maintain Amazon Connect integrations with Zoho CRM, Salesforce, ServiceNow, and Zendesk
  • Support two-way data exchange for customer synchronization, ticket creation, and case management
  • Build real-time event streaming and reporting pipelines with Kinesis, DynamoDB, Athena, and S3
  • Apply AWS AI/ML services such as Lex, Polly, Transcribe, and Comprehend to improve IVR and chatbot automation
  • Partner with business teams to automate lead management, support tickets, call recordings, and customer notes
  • Maintain security, access control, and compliance using IAM roles, encryption, and monitoring
  • Investigate issues, improve integrations, and deliver ongoing enhancements

Requirements

  • At least 10 years of software development experience, including 5 or more years working with Amazon Connect
  • Advanced Node.js skills covering backend services, APIs, and system integrations
  • Practical experience with Amazon Connect contact flows, queues, routing profiles, and reporting
  • Demonstrated ability to connect Amazon Connect with Zoho CRM or platforms such as Salesforce and ServiceNow
  • Working knowledge of REST and GraphQL APIs, webhooks, and OAuth integrations
  • Strong understanding of IAM security, role-based permissions, and compliance obligations
  • Experience using Amazon Lex, Polly, and Transcribe for conversational AI applications
  • Knowledge of Zoho products including CRM, Desk, Campaigns, and the Zoho PhoneBridge API
  • Experience with contact center platforms such as Avaya, Genesys, or Twilio

Benefits

  • Remote work arrangement
  • Opportunity to contribute to a long-term project

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