Elemica is a SaaS company focused on digital supply chain orchestration for manufacturers, trading partners, and logistics providers. Its iFlow platform and modular tools connect key business processes, including order management, invoice automation, transportation and warehouse execution, multi-carrier shipping, quality assurance, reporting, and analytics. By bringing supply chain data and workflows together across its B2B network, Elemica helps process manufacturers improve visibility, coordinate operations, and support more informed decisions across complex value chains.
Sales Operations Manager – North America (Remote)
Lead forecasting, CRM governance, pipeline reporting, sales planning, and compensation operations for Elemica’s enterprise sales organization. Support the teams delivering digital supply chain automation solutions.
Description
- Own the weekly forecasting process, including deadlines, data validation, consolidated reporting, and meeting preparation
- Lead forecast and pipeline reviews with sales leaders, surfacing changes, risks, and required follow-up
- Measure forecast accuracy and investigate performance variances
- Prepare materials for monthly sales performance reviews and quarterly business reviews
- Record decisions and action items, follow up with owners, and escalate unresolved matters
- Monitor pipeline coverage, opportunity progression, conversion rates, deal slippage, and sales-cycle duration
- Keep opportunity stages, forecast categories, reporting practices, values, close dates, next steps, and account data consistent
- Maintain dashboards and reports for bookings, pipeline, forecast results, quota attainment, and sales productivity
- Resolve reporting differences with Finance and produce updates for commercial leadership
- Coordinate renewal and expansion reporting with account owners and Client Success
- Assist with territory design, account coverage, sales capacity, quota allocation, productivity, ramp-time, and coverage planning
- Administer sales compensation inputs, quotas, plan documentation, crediting records, and approved plan updates
- Identify workflow improvements and gather requirements for Salesforce changes, reporting, and automation
- Maintain process documentation and coordinate deal approvals with Sales, Finance, and Legal
- Help ensure accurate transitions from Sales to Client Success and Professional Services
- Work with Sales Enablement on training and assist with new-hire onboarding
- Provide operational support for sales kickoffs and planning initiatives
- Develop relationships across regional sales teams and partner functions
- Balance competing requests and prioritize work based on business needs
Requirements
- At least five years of experience in Sales Operations or a closely related commercial operations function
- Relevant experience with enterprise B2B software or SaaS is required
- Experience supporting international sales teams or working in supply chain technology, enterprise integration, manufacturing, or logistics is strongly preferred
- Practical experience with sales forecasting, pipeline management, reporting, and CRM data quality
- Experience supporting sales planning and incentive compensation processes
- Strong Salesforce reporting and dashboard capabilities
- Ability to convert business needs into clear system requirements
- Advanced Excel or equivalent analytical capability
- Experience with business intelligence tools is advantageous
- Understanding of enterprise sales cycles and ARR-based business models
- Meticulous attention to detail with the ability to detect and resolve data inconsistencies
- Confidence leading discussions with Sales leaders, challenging incomplete information, and following through on commitments
- Strong organization skills for managing recurring deadlines alongside improvement initiatives
- Clear communication and a practical, collaborative working style
Benefits
- Customer-focused work
- Opportunity to work with modern supply chain technology and innovation
- Flexible work locations
- Competitive compensation packages
- Inclusive parental leave supporting all parents and caregivers
- Personal and pet insurance options
- Flexible time off and paid holidays
- 401(k) and bonus program
- Wellness and mental health initiatives
- Generous employee referral bonus program
- Enjoyable work environment