SupportNinja is a technology-enabled outsourcing and customer experience company serving growth-stage and enterprise businesses. Its teams combine human expertise with AI-supported workflows through NinjaAI to provide customer and technical support, onboarding, conversion and renewals services, content moderation, data operations, and finance and accounting support. The company also offers Management-as-a-Service to help clients launch and scale outsourced operations, with a privacy-focused approach and stated compliance across frameworks including SOC 2 Type 2, PCI-DSS, HIPAA, and GDPR.
Remote Partnership Manager, BPO Partnerships - United States
Build and expand referral partnerships with advisors, consultants, and brokers for SupportNinja’s technology-enabled CX and BPO services. Manage partner pipelines, referrals, CRM activity, and sales handoffs.
Description
- Manage and expand relationships with outsourcing advisors, consultants, and brokers
- Act as the main contact for referral partners
- Source, recruit, and onboard new referral partners
- Oversee referrals from intake and qualification through sales handoff
- Monitor deal progress and update referring partners
- Champion partner-generated opportunities internally
- Work with sales, solutions, and marketing teams to support prompt responses and a positive prospect experience
- Train partners on services, technology, and competitive differentiators
- Plan and deliver partner engagement activities, including check-ins, business reviews, newsletters, and co-marketing initiatives
- Represent the company at industry events, advisor conferences, and networking opportunities
- Maintain partner performance and referral pipeline data in the CRM
- Analyze and report partner-generated pipeline, conversion, and revenue metrics
- Partner with marketing to create enablement materials, including one-pagers, case studies, and battlecards
- Share market intelligence with leadership on partner needs, competitive positioning, and emerging trends
Requirements
- Three to five years of experience in partnerships, channel sales, business development, or client-facing work within BPO, BPS, or outsourcing
- Demonstrated success building and managing referral or channel pipelines that generated closed revenue
- Strong relationship management capabilities
- Excellent written and verbal communication skills
- Ability to present a technology-enabled BPO offering credibly to experienced advisors
- Experience using CRM platforms such as HubSpot or Salesforce
- Highly organized and self-directed, with the ability to manage multiple partners independently
- Willingness to travel approximately 15% to 25% for industry events and in-person partner meetings
- Availability during US business hours
- Familiarity with the outsourcing advisory ecosystem, including sourcing advisors, consultants, and brokers, preferred
- Experience in a BPO, BPS, or CX outsourcing company, or within its advisory or consulting ecosystem, preferred
- Experience creating partner enablement programs or co-marketing campaigns from the ground up, preferred
Benefits
- Remote work arrangement
- Company-provided equipment
- Equal employment opportunity protections