regiocom SE is a German business-to-business services company supporting organizations in the energy sector with integrated IT, software, regulatory, and customer-care solutions. Its work includes business-process outsourcing for grid operators and energy suppliers, market-transparency and regulatory services such as MaStR and IDA feed-in billing, cloud and IT operations, service-center management, and custom software for energy-document standards. The company’s enterprise-focused teams combine technical delivery, sector expertise, and customer service to help utilities manage complex operational processes.
Remote German-Speaking Energy Call Center Agent
Provide remote customer support to German energy customers on contracts, tariffs, bills, payments, and meter readings. This full-time home-based role supports Zeitwert within the regiocom customer-service group.
Description
- Support energy-sector customers by phone and in writing
- Explain contracts, tariffs, bills, advance payments, and meter readings
- Manage customer inquiries within the customer-service team
- Keep customer records accurate and up to date
Requirements
- Previous experience in a call center, customer service, or customer care position
- Energy-sector project experience is preferred
- Comfortable advising and assisting customers by phone
- German proficiency of at least C1 in both written and spoken communication
- Confident working with PC applications
- Professional experience is preferred, while career changers are welcome
Benefits
- Permanent 100% remote work from home
- Monday-to-Friday schedule from 9:00 a.m. to 6:00 p.m.
- No late or overnight shifts
- Rapid onboarding and a short-notice project start
- Fair compensation
- Fully paid initial training with close onboarding support
- Initial six-month contract with strong potential for longer-term employment within the regiocom Group, subject to project development and performance