OrderYOYO

51 – 200 Employees

OrderYOYO builds digital tools for restaurants and takeaways, combining online ordering, bespoke websites, mobile apps, cloud point-of-sale software and integrated payments through YOYOPay. Its platform also supports customer retention and growth with loyalty programmes, reservations, analytics in the My Business app, and targeted campaigns across email, SMS, app notifications, Google Ads and social media. OrderYOYO works with restaurants seeking to increase direct orders, reduce reliance on commission-based channels and strengthen ongoing customer relationships, with dedicated support and Google Partner expertise included in its offering.

Company Jobs

Remote Customer Support Agent – German Restaurant Partners

Provide phone, email, and chat support to German restaurant partners. Resolve operational issues across OrderYOYO’s branded online ordering websites and apps.

5 days ago

Germany

€2,500 / month

Remote Full-time Middle Senior German Required Customer Support

Description

Assist restaurant partners through phone, email, and chat
Answer questions and proactively support restaurant partners
Manage menu updates, financial questions, holiday arrangements, and troubleshooting across the app and website
Collaborate with other internal teams
Respond by email to questions about delivery areas and fees, new images, cancelled orders, and upcoming promotions
Develop strong customer relationships while delivering consistently high-quality service
Resolve customer issues with an emphasis on first-contact resolution

Requirements

You communicate confidently and enjoy helping people
You are motivated by goals and interested in achieving bonus targets
You take a practical, solution-focused approach and are driven to deliver results
You bring enthusiasm, personality, and positive energy
Previous customer service experience is helpful but not essential
You are prepared to work from home

Benefits

Meaningful opportunities for training and professional development
A lively, sociable working environment
Regular team events, including two large annual celebrations
A casual dress code
€2,500 monthly base salary plus bonus
Thorough training and ongoing support

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Remote Customer Support Agent – German Restaurant Partners

Provide phone, email, and chat support to German restaurant partners. Resolve operational issues across OrderYOYO’s branded online ordering websites and apps.

Description

Requirements

Benefits

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