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Neptune Retail Solutions
Neptune Retail Solutions
1,001 – 5,000 Employees
eCommerceMarketingRetail
Neptune Retail Solutions is a North American marketing company working across retail, ecommerce, and consumer engagement. It connects shoppers with brands through in-store media, digital incentives, and digital out-of-home networks, combining retailer access with near-store advertising inventory and flexible promotional formats. Its services include data-driven campaign planning, creative development, activation, and performance measurement. Proprietary platforms such as Polaris and the Promotions Intelligence Platform support the planning and execution of campaigns designed to influence consumer action and retail sales.
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Remote Customer Success Manager – New Jersey

Manage in-store, merchandising, at-home, and digital media programs for Neptune Retail Solutions, coordinating clients, sales, agencies, and internal teams.

USUnited StatesNJNew JerseyRemoteFull-timeJuniorMiddleEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Coordinate approved in-store, merchandising, at-home, and digital media programs through execution.
  • Create Salesforce opportunities and oversee system reservations.
  • Prepare contracts and process program materials.
  • Deliver program summaries and performance reports.
  • Review and approve invoices.
  • Assist Sales with program execution details and pre-sale support.
  • Develop relationships and coordinate communication among Sales, clients, and internal teams.
  • Guide execution across multiple programs to maintain quality.
  • Oversee client materials, schedules, and program details.
  • Handle routine account management activities.
  • Update status trackers, respond to client questions, and resolve issues.
  • Review workflows and recommend process improvements.
  • Take on special projects assigned by leadership.

Requirements

  • Bachelor’s degree in business, communications, marketing, or a related field, or equivalent relevant experience.
  • At least 2–3 years of experience, including college internships, in campaign management, customer success, customer service, or client services.
  • Experience working directly with internal business teams, vendors, clients, or sales executives.
  • Strong organization and attention to detail.
  • Effective time management skills.
  • Ability to work independently and manage multiple tasks amid changing priorities.
  • Ability to troubleshoot initial issues, identify pain points, guide issues through resolution, and apply lessons to future situations.
  • Flexibility to adapt to changing business needs.
  • Ability to build and sustain strong internal and external partnerships.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
  • Salesforce experience is preferred.
  • Authorization to work for any U.S. employer without requiring current or future sponsorship.

Benefits

  • Equal opportunity employer.
  • Remote work arrangement.

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