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Omnissa
Omnissa
1,001 – 5,000 Employees
Artificial IntelligenceEnterpriseHealthcare
Omnissa develops an AI-driven digital work platform for organizations managing modern employee environments and IT operations. Its offerings include unified endpoint management, virtual desktops and applications, and security and compliance capabilities, helping businesses deliver secure, adaptable access to digital tools. The company serves enterprise teams across sectors including healthcare, financial services, and retail, with cloud-native technology designed to support productive workforces.
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Remote Customer Success Manager, Omnissa

Drive adoption, customer value, and retention for Omnissa’s Workspace ONE and Horizon digital workspace solutions. Remote role near Atlanta, Georgia, with customer travel.

USUnited StatesRemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager
AndroidCloudiOSMacOSVMware

Description

  • Build relationships with stakeholders across assigned accounts and internal account teams.
  • Coordinate communication between customers and internal teams about customer priorities.
  • Manage customers across industries and product lifecycles through direct engagement and automation.
  • Create and maintain Customer Success Plans focused on business outcomes.
  • Increase the value, utilization, growth, and retention customers gain from their investment.
  • Guide customers through adoption milestones for UEM, Horizon, Access, and Intelligence.
  • Partner with support, engineering, sales, and architecture teams to resolve customer issues.
  • Develop strategic relationships with customer decision makers and key stakeholders.
  • Identify risks and apply mitigation plans to sustain customer health.
  • Coordinate with product management on customer feature requests.
  • Present business and technical information to audiences from administrators to executives.
  • Use Workspace ONE Intelligence and DEX insights to show measurable value and uncover adoption gaps.
  • Create deployment roadmaps aligned with customer business drivers.
  • Contribute customer success resources and thought leadership.
  • Travel as needed for customer engagements and business requirements.

Requirements

  • Working knowledge of Omnissa’s end-user computing portfolio or equivalent experience with the legacy VMware EUC product line.
  • Knowledge of Workspace ONE UEM, including endpoint management for Windows, macOS, iOS, Android, and rugged or frontline devices; enrollment methods, profiles, compliance policies, and application lifecycle management.
  • Knowledge of Workspace ONE Access, including identity management, single sign-on, multi-factor authentication, conditional access, and identity provider integrations such as Microsoft Entra ID and Okta.
  • Knowledge of Horizon VDI and published applications in on-premises and cloud-hosted environments.
  • Knowledge of Workspace ONE Intelligence, analytics, automation workflows, and Digital Employee Experience management.
  • Understanding of modern management, legacy PC lifecycle management, BYOD, corporate-owned devices, application virtualization and delivery, and Zero Trust security architecture.
  • Familiarity with Microsoft 365 and Intune coexistence, Apple Business Manager, Android Enterprise, PKI, and directory and identity platforms.
  • Bachelor’s degree or an equivalent combination of education and relevant professional experience.
  • Travel up to 20% of the time.
  • This position is not eligible for employment-based immigration sponsorship from Omnissa.

Benefits

  • Employee ownership
  • Health insurance
  • 401(k) with matching contributions
  • Disability insurance
  • Paid time off
  • Growth opportunities
  • Commission eligibility

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