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TalkNY Therapy
TalkNY Therapy
51 – 200 Employees
B2CHealthcare
TalkNY Therapy is a New York-based psychotherapy provider offering virtual therapy and in-person mental health services. Its network of more than 100 therapists works with adults, teens, children, couples, and groups, using evidence-based and trauma-informed approaches such as TF-CBT and EMDR. Care covers concerns including anxiety, depression, PTSD, grief, panic attacks, and questions of gender or sexual identity, with multilingual and culturally competent support. TalkNY Therapy’s profile also describes LGBTQ-aligned care and services for people seeking therapy for childhood trauma and intrusive thoughts.
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Client Success Specialist, Afternoon Shift — TalkNY Therapy (Remote, New York)

Coordinate teletherapy scheduling and support clients and therapists at TalkNY Therapy. Cover afternoon, evening, and weekend hours, handling calls, follow-ups, and urgent requests.

USUnited StatesNYNew York
$24 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Handle phone calls during afternoon, evening, and weekend shifts.
  • Respond to time-sensitive emails and requests during evening and weekend hours.
  • Support clients and therapists by phone and email with attentive customer service.
  • Schedule teletherapy appointments for clients and therapists using TalkNY’s scheduling software when needed.
  • Follow up with clients about intake appointments.
  • Help clients transfer to a different therapist and arrange follow-up appointments.
  • Take on additional scheduling and administrative duties as needed.
  • Coordinate with clients, therapists, and administrative staff.

Requirements

  • Experience in scheduling, administrative support, or a similar role; healthcare or mental health experience is preferred.
  • Proficiency with scheduling software and office tools such as Microsoft Office, Google Workspace, or EMR/EHR systems; AdvancedMD experience is a plus.
  • Strong organization and attention to detail.
  • Excellent written and verbal communication skills.
  • Discretion when handling sensitive and confidential information.
  • Strong problem-solving skills and the ability to remain calm in stressful situations.
  • Ability to work independently and collaboratively in a remote setting.
  • Ability to sit for extended periods, use a computer and standard office equipment, and occasionally lift or move items weighing up to 10–15 pounds.
  • Some walking, bending, and standing may be required.

Benefits

  • Work from home
  • Medical stipend, if eligible
  • Paid time off

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