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TalkNY Therapy
TalkNY Therapy
51 – 200 Angajați
Asistență medicalăB2C
TalkNY Therapy este un furnizor de psihoterapie din New York, care oferă terapie online și servicii de sănătate mintală cu prezență fizică. Rețeaua sa cuprinde peste 100 de terapeuți care lucrează cu adulți, adolescenți, copii, cupluri și grupuri, folosind abordări bazate pe dovezi și informate de traumă, precum TF-CBT și EMDR. Îngrijirea acoperă preocupări precum anxietatea, depresia, PTSD, doliul, atacurile de panică și întrebările legate de identitatea de gen sau sexuală, cu sprijin multilingv și competență culturală. Profilul TalkNY Therapy menționează, de asemenea, îngrijire aliniată comunității LGBTQ și servicii pentru persoanele care caută terapie pentru traume din copilărie și gânduri intruzive.
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Locurile de muncă ale companiei

Client Success Specialist, Afternoon Shift — TalkNY Therapy (Remote, New York)

Coordinate teletherapy scheduling and support clients and therapists at TalkNY Therapy. Cover afternoon, evening, and weekend hours, handling calls, follow-ups, and urgent requests.

USStatele Unite ale AmericiiNYNew York
24 $ / oră
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Handle phone calls during afternoon, evening, and weekend shifts.
  • Respond to time-sensitive emails and requests during evening and weekend hours.
  • Support clients and therapists by phone and email with attentive customer service.
  • Schedule teletherapy appointments for clients and therapists using TalkNY’s scheduling software when needed.
  • Follow up with clients about intake appointments.
  • Help clients transfer to a different therapist and arrange follow-up appointments.
  • Take on additional scheduling and administrative duties as needed.
  • Coordinate with clients, therapists, and administrative staff.

Cerințe

  • Experience in scheduling, administrative support, or a similar role; healthcare or mental health experience is preferred.
  • Proficiency with scheduling software and office tools such as Microsoft Office, Google Workspace, or EMR/EHR systems; AdvancedMD experience is a plus.
  • Strong organization and attention to detail.
  • Excellent written and verbal communication skills.
  • Discretion when handling sensitive and confidential information.
  • Strong problem-solving skills and the ability to remain calm in stressful situations.
  • Ability to work independently and collaboratively in a remote setting.
  • Ability to sit for extended periods, use a computer and standard office equipment, and occasionally lift or move items weighing up to 10–15 pounds.
  • Some walking, bending, and standing may be required.

Beneficii

  • Work from home
  • Medical stipend, if eligible
  • Paid time off

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