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Coursedog
Coursedog
51 – 200 Employees
H1B Visa SponsorB2BEducationSaaS
Coursedog provides an intelligent academic operations platform for colleges and universities. Its cloud-native SaaS connects with student information systems and other campus tools to coordinate curriculum management, academic and event scheduling, faculty workload planning, assessment cycles, and catalog publishing. By bringing these processes into a connected system with workflow automation and analytics, Coursedog helps higher education institutions modernize academic operations and support student success. The company operates in the education technology, SaaS, and B2B sectors and has a team of 51–200 employees.
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Senior Client Success Manager, Higher Education

Guide colleges in adopting Coursedog’s academic operations platform. Drive customer outcomes through success planning, training, usage analysis, and expansion opportunities.

USUnited States
$90,000 – $110,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Develop success plans that support customer health, goals, milestones, and product adoption.
  • Lead change management and adoption for about 60 accounts representing approximately $4 million in live ARR.
  • Advise customer super users and connect their business processes and outcomes to measurable ROI.
  • Analyze product usage and turn findings into adoption insights.
  • Work with Account Management to identify upsell and expansion opportunities.
  • Coordinate with project management, product, engineering, support, and marketing teams to resolve issues and meet customer objectives.
  • Use discovery sessions to define partnership success measures and product adoption strategies.
  • Deliver tailored one-to-one and group training on existing and upcoming product features.
  • Build customer relationships, support goal achievement, and encourage customer advocacy.
  • Keep CRM records current, including success plans, activity logs, and usage metrics.
  • Translate customer needs and feedback into feature recommendations and product improvement ideas.
  • Apply critical thinking and problem-solving to help customers use the platform and address adoption barriers.

Requirements

  • Professional experience working in or with higher education institutions.
  • Strong familiarity with change management in higher education.
  • Experience building relationships across stakeholders in complex organizations.
  • Demonstrated ability to lead change initiatives and motivate teams through barriers to transformational change.
  • Ability to identify use cases and business needs, then map customer requirements to software solutions.
  • Proactive communication in synchronous and asynchronous settings.
  • Reliable follow-through on commitments.
  • Strong critical thinking and problem-solving skills.
  • Ability to manage competing priorities and create accountability for results.
  • Strong organization and disciplined execution.
  • Track record of taking full ownership of customer outcomes.
  • Knowledge of academic operations or higher education is a plus, but not required.
  • Experience with customer success platforms such as Catalyst is a plus.
  • Collaborative, customer-first approach.
  • Curiosity and adaptability in a scaling company.
  • Ability to focus on scaling levers and use agentic AI responsibly.

Benefits

  • Healthcare, dental, and vision coverage.
  • Spring Health mental health support.
  • XP Health vision benefits.
  • Carrot Fertility family planning support.
  • One Medical primary care.
  • Health Savings Account (HSA).
  • Flexible Spending Account (FSA).
  • Safe Harbor 401(k) plan available from day one.
  • Employer match of 4% of total compensation, subject to federal limits.
  • Unlimited paid time off.
  • Remote-first work flexibility.
  • Equity grants based on role and tenure.
  • Equity grants reviewed and adjusted with promotions.
  • Up to six weeks of paid bonding leave at 100% of base pay for all parents.
  • Birthing parents may receive an additional six weeks of paid medical recovery leave at 100% of base pay.
  • Birthing parents may receive up to 12 weeks of fully paid parental leave.

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