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Rewst
Rewst
51 – 200 Employees
Artificial IntelligenceB2BSaaS
Rewst builds automation software for managed service providers (MSPs), helping teams streamline recurring work across client environments. Its platform combines native multi-tenancy, maintained integrations, reusable automations called Crates, and tools for building workflows and forms. MSPs can use it for processes such as user onboarding, security alert remediation, billing reconciliation, and offboarding. Rewst also offers RoboRewsty, an in-platform AI assistant that can generate or edit automations from plain-language prompts. The company serves the MSP sector with a focus on reducing manual operational work and improving team capacity.
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Customer Success Manager, Rewst (Remote, United States)

Help managed service providers get more from Rewst’s automation platform by building customer relationships and increasing adoption. Support customer retention, renewals, and account growth.

USUnited States
$70,000 – $80,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Serve as the main success contact for assigned customers and build lasting relationships.
  • Connect customer goals and desired outcomes with relevant products and services.
  • Guide customers through onboarding, check-ins, and business reviews.
  • Identify customer challenges and offer practical solutions.
  • Represent customer needs across the company.
  • Partner with sales, product, and support teams to resolve issues and meet customer needs.
  • Spot opportunities to grow accounts and introduce relevant products.
  • Review customer health, product usage, and feedback to identify risks and ways to improve.
  • Train customers and provide product support.
  • Keep up with industry practices and new product capabilities.
  • Help customers understand how to maximize their return on investment.
  • Work with sales on renewals and upsell opportunities.
  • Help improve customer success processes, strategies, and resources.
  • Earn Rewst Foundations Certification or demonstrate equivalent knowledge of the platform.

Requirements

  • At least three years in a customer-facing role such as Customer Success, Account Management, Support, or Onboarding.
  • Experience in a SaaS or managed service provider environment.
  • A bachelor's degree in business administration, computer science, or a related field; relevant work experience may also qualify.
  • Demonstrated customer-facing experience, ideally at a technology or SaaS company.
  • Cluck U Certification in Rewst Foundation.
  • Strong interpersonal and communication skills.
  • Sound problem-solving and critical-thinking skills.
  • A results-focused approach to customer satisfaction and business goals.
  • Technical aptitude and the ability to learn complex software quickly.
  • Able to work independently and collaboratively in a fast-paced startup.
  • Strong organization and project management skills.
  • Able to prioritize and manage several customer accounts at once.
  • Familiarity with customer success platforms, CRM systems, or similar tools is a plus.
  • Interest in technology and commitment to keeping up with industry developments.
  • Complete Rewst Foundations Certification or demonstrate comparable knowledge of the Rewst platform.
  • Must be able to work in the United States; applicants are asked whether they will need sponsorship.

Benefits

  • Competitive compensation with equity options and benefits.
  • Flexible work arrangements.
  • Support for work-life balance.
  • A chance to contribute to a fast-growing startup.
  • A collaborative, inclusive culture that values creativity, diversity, and innovation.
  • Occasional opportunities to work together in person.

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