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Neptune Retail Solutions
Neptune Retail Solutions
1.001 – 5.000 Angajați
Comerț cu amănuntulComerț electronicMarketing
Neptune Retail Solutions este o companie de marketing din America de Nord, activă în domeniul comerțului cu amănuntul, al comerțului electronic și al interacțiunii cu consumatorii. Compania conectează cumpărătorii cu mărcile prin media în magazine, stimulente digitale și rețele de publicitate digitală exterioară, combinând accesul la comercianți cu spații publicitare din apropierea magazinelor și formate promoționale flexibile. Serviciile sale includ planificarea campaniilor bazată pe date, dezvoltarea creativă, activarea și măsurarea performanței. Platforme proprietare precum Polaris și Promotions Intelligence Platform sprijină planificarea și executarea campaniilor concepute pentru a influența acțiunile consumatorilor și vânzările cu amănuntul.
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Locurile de muncă ale companiei

Remote Customer Success Manager – New Jersey

Manage in-store, merchandising, at-home, and digital media programs for Neptune Retail Solutions, coordinating clients, sales, agencies, and internal teams.

USStatele Unite ale AmericiiNJNew JerseyRemoteNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Coordinate approved in-store, merchandising, at-home, and digital media programs through execution.
  • Create Salesforce opportunities and oversee system reservations.
  • Prepare contracts and process program materials.
  • Deliver program summaries and performance reports.
  • Review and approve invoices.
  • Assist Sales with program execution details and pre-sale support.
  • Develop relationships and coordinate communication among Sales, clients, and internal teams.
  • Guide execution across multiple programs to maintain quality.
  • Oversee client materials, schedules, and program details.
  • Handle routine account management activities.
  • Update status trackers, respond to client questions, and resolve issues.
  • Review workflows and recommend process improvements.
  • Take on special projects assigned by leadership.

Cerințe

  • Bachelor’s degree in business, communications, marketing, or a related field, or equivalent relevant experience.
  • At least 2–3 years of experience, including college internships, in campaign management, customer success, customer service, or client services.
  • Experience working directly with internal business teams, vendors, clients, or sales executives.
  • Strong organization and attention to detail.
  • Effective time management skills.
  • Ability to work independently and manage multiple tasks amid changing priorities.
  • Ability to troubleshoot initial issues, identify pain points, guide issues through resolution, and apply lessons to future situations.
  • Flexibility to adapt to changing business needs.
  • Ability to build and sustain strong internal and external partnerships.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
  • Salesforce experience is preferred.
  • Authorization to work for any U.S. employer without requiring current or future sponsorship.

Beneficii

  • Equal opportunity employer.
  • Remote work arrangement.

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