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Satellite Office
Satellite Office
1,001 – 5,000 Employees
LogisticsMarketingTravel
Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with international clients. Its technologically equipped offices in Metro Manila and Cebu support teams working across a range of client operations, including roles connected to major global brands. The company’s profile highlights employee engagement, ongoing learning and development, competitive compensation and benefits, and a people-focused workplace culture recognized by Great Place to Work®.
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Remote Customer Service Officer - Philippines

Provide phone-based customer support, resolve complaints, and strengthen client retention for Satellite Office’s international customers. Work remotely while meeting service KPIs, quality standards, and CSAT goals.

PHPhilippinesRemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Answer inbound customer calls promptly and professionally, working toward first-contact resolution.
  • Resolve disputes and complaints in line with company values, terms, conditions, and escalation processes.
  • Apply retention approaches that support lasting customer satisfaction and loyalty.
  • Achieve service targets covering average handling time, first-contact resolution, quality, and CSAT.
  • Escalate complex queries and monitor follow-ups through to timely resolution.
  • Contribute feedback and take part in team meetings and training.
  • Build effective working relationships with clinic, client, and internal support teams.
  • Communicate clearly and professionally with customers and colleagues.
  • Work with managers and teammates to exchange knowledge and advance shared goals.

Requirements

  • Prior customer service experience, preferably in a call centre or voice-support setting.
  • Strong spoken communication and active listening skills.
  • Solution-oriented problem-solving ability with customer empathy.
  • Working knowledge of CRM software and telephony platforms.
  • Ability to work remotely with sound time management and a dependable home workspace.
  • Reliable broadband internet connection.
  • Capacity to multitask, maintain accuracy, and handle numerical information carefully.
  • Customer retention or subscription management experience is an advantage.
  • Constructive attitude toward ongoing improvement.
  • Availability for early-morning, evening, or weekend shifts based on customer demand.

Benefits

  • Access to learning, mentoring, and ongoing support.
  • Team-building activities and company-wide celebrations.
  • Wellness initiatives.
  • High-quality office facilities.
  • Ongoing learning and development opportunities.
  • Energetic and inclusive workplace culture.
  • Exposure to global brands and international clients.

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