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Cloud5 Communications
Cloud5 Communications
501 – 1,000 Employees
ConsultingHospitalityLogistics
Cloud5 Communications is a hospitality technology and managed services provider focused on the systems hotels rely on every day. The company designs, deploys, and supports hotel internet and Wi‑Fi, SD‑WAN, hosted and on-premises voice platforms, SIP trunking, contact center technology, and round-the-clock managed IT services across multiple vendors. Cloud5 works with major hotel brands to support infrastructure modernization, brand compliance, operational efficiency, and better experiences for guests and contact-center customers. Its teams contribute across technology delivery, implementation, customer support, and managed services in a business built around the needs of the hospitality industry.
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Remote Customer Service Agent in Canada

Support hotel guests with reservations, changes, cancellations, and upgrades through Cloud5 Communications’ hospitality contact-center services. Work remotely from a compliant home workspace while delivering professional, sales-aware customer support.

CACanada
$16 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Handle guest questions by phone and email
  • Book, update, and cancel hotel reservations for customers
  • Present relevant upgrades, promotions, and services
  • Record customer details accurately across multiple reservation systems
  • Use approved call flows and sales procedures to achieve performance targets
  • Recognize booking opportunities, address objections, and complete sales
  • Stay informed about client promotions, services, and current offers
  • Represent the client brand with professionalism in every interaction
  • Operate softphone tools, email, web browsers, and internal platforms
  • Complete required training and keep procedures and expectations up to date
  • Take on additional duties as business needs require

Requirements

  • Clear and effective written and verbal communication
  • Customer-first approach with flexibility to adapt the service style
  • Sales-minded approach and the ability to turn conversations into bookings preferred
  • Fluent English; Spanish-English bilingual ability is an asset
  • Strong organization, problem-solving, and multitasking skills
  • Comfort working in a fast-paced, performance-measured environment
  • Collaborative attitude with strong interpersonal skills
  • Working knowledge of basic computer applications and web tools, including Outlook and Microsoft 365
  • High school diploma or equivalent qualification
  • Successful completion of a criminal record check
  • Legal authorization to work in Canada as a citizen or permanent resident
  • Dedicated, quiet, private home workspace with a door
  • Ergonomic desk and chair
  • High-speed internet connected directly to the modem; Wi-Fi and extenders are not accepted
  • Home workspace and internet speed must meet compliance standards

Benefits

  • Remote work arrangement
  • Equipment supplied by the company
  • Training included
  • Ergonomic desk and chair required for the home workspace

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