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Cloud5 Communications
Cloud5 Communications
501 – 1.000 Angajați
ConsultanțăLogisticăOspitalitate
Cloud5 Communications este un furnizor de tehnologie pentru industria ospitalității și de servicii gestionate, axat pe sistemele de care hotelurile depind zi de zi. Compania proiectează, implementează și oferă suport pentru servicii de internet și Wi‑Fi pentru hoteluri, soluții SD-WAN, platforme de comunicații vocale găzduite și instalate local, servicii SIP trunking, tehnologii pentru centre de contact și servicii IT gestionate non-stop, prin intermediul mai multor furnizori. Cloud5 colaborează cu mărci hoteliere importante pentru modernizarea infrastructurii, respectarea standardelor de brand, eficiența operațională și îmbunătățirea experiențelor oaspeților și clienților centrelor de contact. Echipele sale contribuie la furnizarea de tehnologie, implementare, asistență pentru clienți și servicii gestionate, într-o companie construită în jurul nevoilor industriei ospitalității.
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Locurile de muncă ale companiei

Remote Customer Service Agent in Canada

Support hotel guests with reservations, changes, cancellations, and upgrades through Cloud5 Communications’ hospitality contact-center services. Work remotely from a compliant home workspace while delivering professional, sales-aware customer support.

CACanada
16 $ / oră
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Handle guest questions by phone and email
  • Book, update, and cancel hotel reservations for customers
  • Present relevant upgrades, promotions, and services
  • Record customer details accurately across multiple reservation systems
  • Use approved call flows and sales procedures to achieve performance targets
  • Recognize booking opportunities, address objections, and complete sales
  • Stay informed about client promotions, services, and current offers
  • Represent the client brand with professionalism in every interaction
  • Operate softphone tools, email, web browsers, and internal platforms
  • Complete required training and keep procedures and expectations up to date
  • Take on additional duties as business needs require

Cerințe

  • Clear and effective written and verbal communication
  • Customer-first approach with flexibility to adapt the service style
  • Sales-minded approach and the ability to turn conversations into bookings preferred
  • Fluent English; Spanish-English bilingual ability is an asset
  • Strong organization, problem-solving, and multitasking skills
  • Comfort working in a fast-paced, performance-measured environment
  • Collaborative attitude with strong interpersonal skills
  • Working knowledge of basic computer applications and web tools, including Outlook and Microsoft 365
  • High school diploma or equivalent qualification
  • Successful completion of a criminal record check
  • Legal authorization to work in Canada as a citizen or permanent resident
  • Dedicated, quiet, private home workspace with a door
  • Ergonomic desk and chair
  • High-speed internet connected directly to the modem; Wi-Fi and extenders are not accepted
  • Home workspace and internet speed must meet compliance standards

Beneficii

  • Remote work arrangement
  • Equipment supplied by the company
  • Training included
  • Ergonomic desk and chair required for the home workspace

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