Connect America
Connect America
Connect America develops digital health solutions for remote patient monitoring and connected care. Its platform combines connected devices, remote care services, health analytics, an AI virtual health assistant, and a 24/7 concierge call center to support people aging safely and independently at home. The company’s technology is designed to strengthen patient engagement and medication adherence while helping care teams identify health needs earlier and reduce avoidable hospital use.

Remote Customer Service Agent at Connect America

Support customers using Connect America’s connected-care products and services in a full-time remote role. Handle questions and troubleshooting through phone, email, and live chat while coordinating effective resolutions.

Description

  • Answer customer questions professionally and promptly through phone, email, and live chat
  • Troubleshoot customer concerns and deliver suitable resolutions
  • Record each customer interaction accurately in the CRM system
  • Work with internal teams to escalate and resolve more complex cases
  • Explain product and service details to support informed customer decisions
  • Follow up to confirm that customer concerns have been resolved satisfactorily
  • Keep current with company products, services, policies, and procedures
  • Share customer trend insights and ideas for improving service quality

Requirements

  • High school diploma or an equivalent qualification
  • Demonstrated experience in customer service or a comparable role
  • Strong spoken and written English communication skills
  • Basic computer skills, including familiarity with CRM platforms and Microsoft Office
  • Ability to manage competing tasks and priorities in a fast-paced setting
  • Previous experience in a call center or customer support environment

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