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BH Partner S.A.C.
BH Partner S.A.C. is a Lima-based contact center and business process outsourcing company serving telecommunications, insurance, and financial clients in domestic and international markets. Its work includes inbound and outbound calling, telesales, customer support, and advisory services such as foreign trade assistance. The company supports B2B operations through integrated management systems, operational services, and customer-service solutions.

Remote Call Quality Monitor - Telecom Sales | Peru

Remote quality monitoring role with Partner Service, a telecommunications and call center company. Review sales calls, document findings, and provide feedback to portability advisors.

Description

  • Assess telephone advisors’ interactions against established quality standards
  • Ensure compliance with quality processes
  • Report critical cases and findings identified during monitoring
  • Issue the required alerts
  • Detect communication breakdowns and critical errors
  • Provide feedback to advisors who demonstrate critical errors

Requirements

  • Completed, ongoing, or unfinished technical or university studies in Psychology, Communications, Marketing, Administration, or a related field
  • Intermediate Microsoft Office proficiency
  • Knowledge of PowerPoint and digital tools
  • At least six months of experience specifically as a quality monitor or quality analyst
  • Knowledge of sales performance indicators, preferably in portability
  • Secondary education
  • Proactive approach
  • Dynamic working style
  • Effective communication skills
  • Strong organization and time-management skills
  • Availability to work Monday through Saturday, 9:00 a.m. to 6:00 p.m., with Sundays off

Benefits

  • Career advancement opportunities
  • Corporate benefits
  • On-time payments
  • S/300 performance-indicator bonus

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