B
BH Partner S.A.C.
BH Partner S.A.C. लीमा स्थित एक कॉन्टैक्ट सेंटर और बिज़नेस प्रोसेस आउटसोर्सिंग कंपनी है, जो घरेलू और अंतरराष्ट्रीय बाज़ारों में दूरसंचार, बीमा और वित्तीय ग्राहकों को सेवाएँ प्रदान करती है। इसके कार्यों में इनबाउंड और आउटबाउंड कॉलिंग, टेलीसेल्स, ग्राहक सहायता और विदेशी व्यापार सहायता जैसी सलाहकार सेवाएँ शामिल हैं। कंपनी एकीकृत प्रबंधन प्रणालियों, परिचालन सेवाओं और ग्राहक-सेवा समाधानों के माध्यम से B2B संचालन को सहयोग देती है।

Remote Call Quality Monitor - Telecom Sales | Peru

Remote quality monitoring role with Partner Service, a telecommunications and call center company. Review sales calls, document findings, and provide feedback to portability advisors.

विवरण

  • Assess telephone advisors’ interactions against established quality standards
  • Ensure compliance with quality processes
  • Report critical cases and findings identified during monitoring
  • Issue the required alerts
  • Detect communication breakdowns and critical errors
  • Provide feedback to advisors who demonstrate critical errors

आवश्यकताएँ

  • Completed, ongoing, or unfinished technical or university studies in Psychology, Communications, Marketing, Administration, or a related field
  • Intermediate Microsoft Office proficiency
  • Knowledge of PowerPoint and digital tools
  • At least six months of experience specifically as a quality monitor or quality analyst
  • Knowledge of sales performance indicators, preferably in portability
  • Secondary education
  • Proactive approach
  • Dynamic working style
  • Effective communication skills
  • Strong organization and time-management skills
  • Availability to work Monday through Saturday, 9:00 a.m. to 6:00 p.m., with Sundays off

लाभ

  • Career advancement opportunities
  • Corporate benefits
  • On-time payments
  • S/300 performance-indicator bonus

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