Gainwell Technologies
Gainwell Technologies
Gainwell Technologies develops digital and cloud-enabled solutions for the human services and public health ecosystem. The company works with clients across all 50 U.S. states on healthcare initiatives including Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions. Its work connects technology with public health delivery, healthcare administration, and efforts to improve health outcomes and community well-being.

Remote Call Center Representative - Connecticut

Provide remote customer support for Gainwell Technologies’ healthcare services clients in Connecticut. Resolve inquiries, maintain account records, meet service targets, and coordinate with internal teams.

Description

  • Respond to routine client questions and escalate complex issues to the appropriate staff
  • Resolve client concerns, update account histories, and follow up to confirm satisfactory outcomes
  • Meet client service-level agreements and established production goals
  • Work with teammates, managers, and clients to address and resolve inquiries
  • Train new team members on customer service procedures
  • Assess procedures and workflows, recommending improvements that increase inquiry-processing efficiency and effectiveness

Requirements

  • At least two years of customer service experience in any industry
  • Familiarity with basic help desk software, computer applications, and Microsoft Office
  • Strong problem-solving ability with a focus on resolving inquiries effectively
  • Excellent written and verbal customer service communication skills
  • Ability to understand team responsibilities and engage the appropriate stakeholders when resolving client inquiries

Benefits

  • Flexible work arrangements
  • Learning and career development opportunities
  • Generous, flexible vacation policy
  • 401(k) employer matching
  • Comprehensive health benefits
  • Educational assistance
  • Leadership and technical development academies
  • Work-related travel opportunities of 0–10%

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