Gainwell Technologies
Gainwell Technologies
Gainwell Technologies адамға көрсетілетін әлеуметтік қызметтер мен қоғамдық денсаулық сақтау экожүйесіне арналған цифрлық және бұлттық шешімдер әзірлейді. Компания Medicaid Enterprise жүйесін жаңғырту, деректерді талдау, медициналық қызмет көрсетушілерге арналған қызметтер және дәріхана шешімдерін қоса алғанда, денсаулық сақтау бастамалары бойынша АҚШ-тың барлық 50 штатындағы клиенттермен жұмыс істейді. Оның қызметі технологияны қоғамдық денсаулық сақтауды ұсыну, денсаулық сақтау саласын басқару, сондай-ақ денсаулық нәтижелері мен қоғамның әл-ауқатын жақсарту жөніндегі жұмыстармен байланыстырады.

Remote Call Center Representative - Connecticut

Provide remote customer support for Gainwell Technologies’ healthcare services clients in Connecticut. Resolve inquiries, maintain account records, meet service targets, and coordinate with internal teams.

Сипаттама

  • Respond to routine client questions and escalate complex issues to the appropriate staff
  • Resolve client concerns, update account histories, and follow up to confirm satisfactory outcomes
  • Meet client service-level agreements and established production goals
  • Work with teammates, managers, and clients to address and resolve inquiries
  • Train new team members on customer service procedures
  • Assess procedures and workflows, recommending improvements that increase inquiry-processing efficiency and effectiveness

Талаптар

  • At least two years of customer service experience in any industry
  • Familiarity with basic help desk software, computer applications, and Microsoft Office
  • Strong problem-solving ability with a focus on resolving inquiries effectively
  • Excellent written and verbal customer service communication skills
  • Ability to understand team responsibilities and engage the appropriate stakeholders when resolving client inquiries

Артықшылықтар

  • Flexible work arrangements
  • Learning and career development opportunities
  • Generous, flexible vacation policy
  • 401(k) employer matching
  • Comprehensive health benefits
  • Educational assistance
  • Leadership and technical development academies
  • Work-related travel opportunities of 0–10%

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