Gainwell Technologies
Gainwell Technologies
Gainwell Technologies dezvoltă soluții digitale și soluții bazate pe cloud pentru ecosistemul serviciilor sociale și al sănătății publice. Compania colaborează cu clienți din toate cele 50 de state ale SUA în cadrul unor inițiative de sănătate, inclusiv modernizarea Medicaid Enterprise, analiza datelor, serviciile pentru furnizori și soluțiile farmaceutice. Activitatea sa conectează tehnologia cu furnizarea serviciilor de sănătate publică, administrarea serviciilor medicale și eforturile de îmbunătățire a rezultatelor în materie de sănătate și a bunăstării comunităților.

Remote Call Center Representative - Connecticut

Provide remote customer support for Gainwell Technologies’ healthcare services clients in Connecticut. Resolve inquiries, maintain account records, meet service targets, and coordinate with internal teams.

Descriere

  • Respond to routine client questions and escalate complex issues to the appropriate staff
  • Resolve client concerns, update account histories, and follow up to confirm satisfactory outcomes
  • Meet client service-level agreements and established production goals
  • Work with teammates, managers, and clients to address and resolve inquiries
  • Train new team members on customer service procedures
  • Assess procedures and workflows, recommending improvements that increase inquiry-processing efficiency and effectiveness

Cerințe

  • At least two years of customer service experience in any industry
  • Familiarity with basic help desk software, computer applications, and Microsoft Office
  • Strong problem-solving ability with a focus on resolving inquiries effectively
  • Excellent written and verbal customer service communication skills
  • Ability to understand team responsibilities and engage the appropriate stakeholders when resolving client inquiries

Beneficii

  • Flexible work arrangements
  • Learning and career development opportunities
  • Generous, flexible vacation policy
  • 401(k) employer matching
  • Comprehensive health benefits
  • Educational assistance
  • Leadership and technical development academies
  • Work-related travel opportunities of 0–10%

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