Resolv Global
Resolv Global
51 – 200 Employees
B2BConsultingRecruitment
Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.

Remote Bilingual Healthcare Customer Service Representative

Provide bilingual customer support to health plan members calling about transportation services. This remote Mexico-based role requires HIPAA compliance and consistent performance against service and quality standards.

Description

  • Respond to inbound calls from health plan members and representatives
  • Listen attentively, identify customer needs, and communicate professionally
  • Give accurate information and assistance about available transportation services
  • Resolve questions and concerns with patience, empathy, and professionalism
  • Record and update customer information accurately
  • Achieve defined performance and quality standards
  • Comply with HIPAA requirements when handling protected health information (PHI)
  • Refer transportation and customer service issues to the appropriate leadership team
  • Engage fully in required training and coaching
  • Complete all assigned compliance and training courses
  • Maintain professional conduct and appearance throughout training and coaching
  • Keep your camera on during required training and meeting sessions

Requirements

  • At least 6 months of inbound contact center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong spoken and written communication skills
  • Accurate data-entry abilities and close attention to detail
  • Ability to adjust to a fast-paced call center environment
  • Comfort handling difficult or emotionally charged customer interactions
  • Professional, courteous communication style
  • Ability to work independently while managing competing priorities
  • Moderate proficiency with Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor must be maintained
  • Availability to appear on camera during training and required meetings
  • Reliable attendance and punctuality
  • Download speed of approximately 80–100 Mbps
  • Upload speed of approximately 12–20 Mbps
  • Quiet, distraction-free workspace during scheduled hours
  • No conflicting responsibilities during scheduled work hours
  • Ability to provide personal equipment for the role
  • Windows 11 PC; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • Intel i5 processor or better
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Resume submitted in English

Benefits

  • Weekly payment in arrears
  • Fully remote work from home in Mexico
  • Required training and coaching
  • Independent contractor engagement

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