The Cigna Group
The Cigna Group
The Cigna Group is a global healthcare company operating through Cigna Healthcare and Evernorth Health Services. Its work combines healthcare services, health insurance, and pharmacy benefits management to support the health and wellbeing of customers, clients, and patients. The company also focuses on ethical healthcare and artificial intelligence practices, health equity, responsible environmental and social governance, and innovation in how care is delivered.

Provider Relations Analyst – Cigna Healthcare UK

Manage Cigna Healthcare’s UK provider relationships through performance analysis, business reviews, and coordinated service improvements across healthcare networks.

Description

  • Build effective relationships with an assigned provider portfolio and create account plans that strengthen engagement, performance, and shared value.
  • Conduct provider business reviews focused on operational results, service measures, member experience, and improvement priorities.
  • Evaluate claims, utilisation, direct payments, turnaround times, complaints, and related metrics to uncover performance gaps and root causes.
  • Coordinate corrective actions and continuous improvement work to help providers meet agreed service levels and contractual requirements.
  • Own provider escalations and operational issues through resolution while bringing provider insights into Cigna.
  • Assist with provider onboarding and adoption of Cigna processes, digital tools, platforms, and service expectations.
  • Work with Claims, Operations, Clinical, Service, Contracting, Commercial, and Network teams to deliver a consistent provider experience.

Requirements

  • Internal applicants need at least one year of Cigna experience and a strong performance record.
  • External applicants need at least two years of relevant experience in account management, relationship management, healthcare operations, network management, provider management, or a comparable customer-facing role.
  • Strong understanding of the UK healthcare system.
  • Fluent English communication skills.
  • Strong analytical ability with experience interpreting operational and performance data.
  • Willingness to travel approximately 10–20% of the time for provider visits and business reviews.
  • Strong relationship and stakeholder management skills.
  • Clear communication, presentation, and facilitation abilities.
  • Problem-solving, negotiation, and influencing skills.
  • Effective organisation, prioritisation, and project management.
  • Ability to work independently with ownership and accountability.
  • Ability to collaborate effectively across cultures and locations.
  • Experience with strategic account planning and provider performance management.
  • Ability to analyse operational and financial KPIs.
  • Root-cause analysis and corrective action planning skills.
  • Advanced Microsoft Excel and PowerPoint proficiency.
  • Commercial awareness and ability to identify opportunities for mutual value.

Benefits

  • Competitive salary.
  • Multicultural hybrid working environment.
  • Private medical insurance.
  • Employee wellbeing benefits.
  • Educational development programme.
  • Opportunity to combine analytical work with provider relationship management and develop within Cigna.

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