Presidio
Presidio
Presidio is a global IT solutions and services firm that helps enterprise organizations design, implement, and manage secure digital platforms. Its work spans cloud migration, modern application platforms, managed services, AI and data analytics—including agentic and private AI—cybersecurity, networking, collaboration, lifecycle services, FinOps, and procurement and consumption financing. Presidio supports customers in regulated and enterprise environments across healthcare, media and entertainment, financial services, the public sector, and utilities, with teams focused on delivering and operating technology that advances digital transformation.

Presidio Managed Services Engineer, Andover Massachusetts Onsite

Provide managed services support for Mac and Windows users at Presidio, including device repair, onboarding, ticket resolution, and enterprise application administration.

Description

  • Deliver phone, email, and walk-up support for Mac and Windows end users
  • Troubleshoot and resolve device and application software issues
  • Handle user onboarding and offboarding, including image creation and device re-imaging
  • Complete installations, relocations, additions, and changes for existing devices
  • Own support tickets through resolution and closure
  • Maintain printer and audiovisual equipment, including Zoom, Teams, and Slack
  • Use Wallboards, Intune, JAMF MDM, and Apple Business Manager in daily support operations
  • Work initially in Andover, Massachusetts, then relocate to the Somerville, Massachusetts area within 6–8 months of joining

Requirements

  • Bring 5–7 years of experience in end-user support
  • Bring 5–7 years of experience with incident management or ticketing systems
  • Have experience configuring and repairing computers
  • Have experience using SMS or an equivalent platform to manage systems and applications
  • Have experience with Microsoft Active Directory, Intune, JAMF MDM, and Apple Business Manager
  • Have experience administering O365, AWS, Azure, Okta, or comparable platforms beyond a basic level
  • Use PowerShell effectively
  • Have experience with Apple and Mac hardware and software
  • Have experience creating and deploying disk images
  • Be able to lift PCs, servers, and other heavy equipment
  • Demonstrate effective training, interpersonal, and communication skills
  • Be able to manage workloads independently and prioritize tasks
  • Be able to learn new concepts and technologies
  • Maintain strong documentation and reporting practices
  • Be available Wednesday through Saturday, 6:00 a.m. to 4:00 p.m. Eastern Time, including applicable holidays

Benefits

  • Full-time employment
  • Remote work designation
  • Equal opportunity employment
  • Reasonable accommodations for individuals with disabilities
  • Priority referral consideration for protected veterans

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