SupportNinja is a technology-enabled outsourcing and customer experience company serving growth-stage and enterprise businesses. Its teams combine human expertise with AI-supported workflows through NinjaAI to provide customer and technical support, onboarding, conversion and renewals services, content moderation, data operations, and finance and accounting support. The company also offers Management-as-a-Service to help clients launch and scale outsourced operations, with a privacy-focused approach and stated compliance across frameworks including SOC 2 Type 2, PCI-DSS, HIPAA, and GDPR.
Partnership Manager, Ireland (Remote)
Build and expand referral partnerships with advisors, consultants, and brokers for SupportNinja’s technology-enabled CX and BPO services. Manage partner pipelines, referral progression, CRM reporting, engagement programs, and sales handoffs.
Description
- Manage and expand relationships with outsourcing advisors, consultants, and brokers
- Act as the main contact for partner accounts
- Source, recruit, and onboard new referral partners
- Develop an advisory-firm pipeline focused on target industries and deal sizes
- Oversee referrals from intake and qualification through handoff to sales
- Monitor deal progress and follow up with referring partners
- Champion partner-originated opportunities internally
- Work with sales, solutions, and marketing teams to support rapid responses and a positive prospect experience
- Train partners on the company’s services, technology, and differentiators
- Plan and deliver partner engagement activities, including check-ins, business reviews, newsletters, and co-marketing interactions
- Represent the company at industry events, advisor conferences, and networking activities
- Maintain partner performance and referral-pipeline data in the CRM
- Provide reporting on partner-generated pipeline, conversion, and revenue
- Work with marketing to create partner enablement materials, including one-pagers, case studies, and battlecards
- Share market intelligence with leadership on partner needs, competitive positioning, and developing outsourcing-advisory trends
Requirements
- Bring 3–5 years of experience in partnerships, channel sales, business development, or client-facing work within BPO, BPS, or outsourcing
- Demonstrate a record of developing and managing referral or channel pipelines that generated closed revenue
- Build strong relationships and serve as the primary contact for an external influencer network
- Communicate clearly and effectively in writing and conversation
- Present a technology-focused BPO value proposition credibly to experienced advisors
- Use CRM platforms such as HubSpot or Salesforce
- Work independently and stay organized while managing multiple partner accounts with limited oversight
- Travel approximately 15%–25% for industry events and in-person partner meetings
- Be available during US business hours
- Have familiarity with the outsourcing-advisory ecosystem, including sourcing advisors, consultants, and brokers (preferred)
- Bring experience from a BPO, BPS, or CX outsourcing company, or from the advisory or consulting side of the sector (preferred)
- Have built partner-enablement programs or co-marketing campaigns from the ground up (preferred)
Benefits
- Remote work arrangement
- Equipment supplied by the company
- Opportunity to advance professionally while developing high-impact global partnerships
- Equal Employment Opportunity employer