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Blackwall is a cybersecurity company building security infrastructure for web ecosystems. Its technology helps hosting providers, cloud platforms, and enterprise networks defend against automated threats while maintaining application performance, controlling operational costs, and protecting revenue. Founded in 2019, Blackwall develops scalable defenses designed to support millions of websites and applications, with a focus on making digital infrastructure more resilient and efficient.
Partner Success Manager at Blackwall - Australia (Remote)
Lead strategic partner success for Blackwall’s AI-enabled web security solutions across Australia. Drive onboarding, adoption, partner revenue growth, retention, and expansion.
Description
- Manage the complete success lifecycle for a portfolio of strategic ANZ partners
- Lead onboarding and deliver timely, successful partner launches
- Drive integrations, internal enablement, and initial customer use cases
- Shorten time to first value and resolve early-stage friction
- Increase partner use and distribution of Blackwall solutions
- Integrate products into partner workflows, sales processes, and support operations
- Collaborate with Product, Engineering, and Sales to remove blockers
- Find upsell, cross-sell, and partnership expansion opportunities
- Grow attach rates and partner-generated monthly recurring revenue
- Create and deliver partner-specific joint growth plans
- Track partner health, engagement, and business performance
- Address churn risks early and build sustained partner value
- Expand adoption across partner organizations, teams, and use cases
- Support campaigns, product launches, promotions, and other go-to-market activities
- Equip partner sales teams with positioning, messaging, and playbooks
- Represent partner needs internally and contribute regional market insight
- Measure success through activation, adoption, partner revenue, retention, expansion, satisfaction, and engagement
Requirements
- Based in Australia
- 3–6+ years of experience in Partner Success, Customer Success, or Account Management within SaaS, hosting, cloud, or infrastructure
- Experience supporting partners across the ANZ region
- Background working with HSP, MSP, or channel-led business models
- Demonstrated success growing and retaining partners
- Commercial focus on revenue, expansion, and growth
- Ability to operationalize partnerships beyond relationship management
- Experience creating and delivering joint go-to-market plans
- Strong stakeholder management across technical and business teams
- Data-informed approach to prioritization and decision-making
- Fluent English
Benefits
- Direct influence on revenue growth and the partner ecosystem
- Build and scale partnerships in high-growth markets
- Help establish a world-class Partner Success function
- Fast-moving, entrepreneurial work environment
- Diverse and inclusive workplace
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