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CenterWell Senior Primary Care
CenterWell Senior Primary Care
1,001 – 5,000 Employees
HealthcareHealthcare Insurance
CenterWell Senior Primary Care is a healthcare provider serving older adults through personalized primary care designed around their physical, social, and emotional well-being. Its broader care offering includes home health services and pharmacy support, connecting primary care with complementary services for seniors. As a Humana brand, CenterWell brings together teams focused on senior healthcare and offers career opportunities within a workplace that emphasizes respect, inclusion, stability, and professional growth.
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Outbound Tele-Sales Agent – Texas Remote

Conduct outbound tele-sales outreach to CenterWell Senior Primary Care members, promoting and scheduling virtual healthcare appointments. Support Humana’s integrated healthcare services through clear communication, persuasive engagement, and accurate call documentation.

USUnited StatesTXTexas
$45,000 – $60,900 / year
RemoteFull-timeMiddleSeniorEnglish RequiredSpanish RequiredSalesTelesales

Description

  • Place outbound calls to members to introduce and schedule virtual healthcare appointments
  • Explain how virtual visits can support and improve members’ healthcare experience
  • Apply consultative sales techniques to motivate members to book appointments
  • Respond to questions about virtual services with accurate information and helpful guidance
  • Record call outcomes, member feedback, and appointment details thoroughly in the CRM
  • Coordinate follow-up with members, external organizations, and healthcare providers
  • Resolve member and provider inquiries promptly while meeting service and quality standards
  • Work with supervisors and colleagues to meet weekly and monthly scheduling objectives
  • Maintain current knowledge of available healthcare services and programs
  • Handle member information in accordance with healthcare regulations and compliance standards

Requirements

  • Build meaningful customer connections that encourage emotional engagement and advocacy
  • Translate complex information into clear guidance while coordinating internal efforts for a strong customer experience
  • Work effectively in a phone-intensive role
  • Show commitment to improving consumer experiences within a continuous-improvement organization
  • Bachelor’s degree preferred
  • Prior inbound or outbound telephonic sales experience preferred
  • Knowledge of value-based primary care or Medicare Advantage preferred
  • Bilingual English and Spanish communication skills, including speaking, reading, and writing without limitations or assistance, preferred
  • Maintain home internet with at least 25 Mbps download and 10 Mbps upload speeds
  • Work from a dedicated, interruption-free space that safeguards member PHI and HIPAA information
  • Meet applicable healthcare compliance and regulatory obligations

Benefits

  • Bonus opportunity tied to company and/or individual performance
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • 401(k) retirement savings plan
  • Paid time off
  • Company holidays
  • Personal holidays
  • Paid parental leave
  • Paid caregiver leave
  • Short-term disability coverage
  • Long-term disability coverage
  • Life insurance
  • Personal wellness resources
  • Support for making informed healthcare decisions
  • Occasional travel to Humana offices for training or meetings

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