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ZEISS Group
ZEISS Group
BiotechnologyHealthcareManufacturing
ZEISS Group is a global optics and optoelectronics company serving semiconductor manufacturing, industrial quality and research, medical technology, and consumer markets. Founded in 1846 and headquartered in Oberkochen, Germany, the company develops products and technologies including binoculars, microscopy systems, eyeglass lenses, biomedical research solutions, and applications involving artificial intelligence and machine learning. Its approximately 43,000 employees work across nearly 50 countries in research and development, production, sales, and service teams.
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Field Service Technician Level 1 - Canada Remote

Join ZEISS as an entry-level Field Service Technician supporting Canadian customers with CMM and metrology equipment. The role includes training in installation, calibration, troubleshooting, and repair while working remotely in the Toronto area.

CACanada
$55,000 – $68,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredField Engineer

Description

  • Complete classroom, online, and hands-on technical training
  • Build expertise in installing, maintaining, calibrating, troubleshooting, and repairing coordinate measuring machines and related metrology equipment
  • Support senior technicians during installations, service visits, preventive maintenance, calibrations, troubleshooting, and repairs
  • Carry out assigned service work under supervision and within approved training limits
  • Perform assigned service work independently after completing the required training
  • Identify basic mechanical, electrical, electronic, software, and system issues
  • Refer complex technical problems to senior technicians or technical support
  • Inspect equipment and advise on necessary follow-up work
  • Deliver prompt, practical customer support
  • Report service findings, equipment condition, completed work, and next steps
  • Keep customers informed with timely updates about service progress
  • Represent ZEISS professionally at customer sites
  • Work with internal teams to address and resolve customer issues
  • Prepare service reports, work orders, calibration records, expense reports, and related documentation
  • Record equipment condition, work completed, parts used, customer concerns, and recommendations
  • Keep company records current and submit expense documentation on schedule
  • Safeguard confidential customer and company information
  • Maintain tools, diagnostic equipment, spare parts, and consumable supplies
  • Track spare-parts and consumables inventory and keep inventory records accurate
  • Coordinate activities with service, deployment, receiving, and warehouse teams
  • Follow health and safety rules, quality standards, security requirements, and service procedures
  • Meet customer-site safety rules and use required personal protective equipment
  • Keep work areas clean, orderly, and safe
  • Report hazards, damaged equipment, and unsafe conditions
  • Use company vehicles and material-handling equipment safely
  • Handle other related responsibilities as assigned

Requirements

  • College diploma or university degree in electronics, electromechanical engineering technology, industrial mechanics, mechatronics, or a related technical field
  • Comparable technical training and practical experience may be accepted in place of formal education
  • Experience installing, maintaining, repairing, or troubleshooting industrial electronics, mechanical equipment, machinery, or computer-controlled systems is preferred
  • Experience with CMMs, precision measurement systems, or industrial metrology equipment is an asset
  • Working knowledge of Microsoft Windows is required
  • Customer-service or field-service experience is an asset
  • Strong mechanical, electrical, electronic, and computer aptitude
  • Capacity to learn technical concepts, equipment, software, and service procedures
  • Basic diagnostic, analytical, and troubleshooting ability
  • Ability to read and understand technical manuals, diagrams, drawings, and instructions
  • Clear and effective verbal and written communication skills
  • Ability to explain technical information clearly and professionally
  • Strong customer-service and relationship-building capabilities
  • Effective organization, planning, and time-management skills
  • Ability to complete service and expense documentation accurately
  • Ability to manage multiple assignments and shifting priorities
  • Ability to perform effectively under pressure in a fast-paced service environment
  • Ability to work independently after completing required training
  • Ability to collaborate well with senior technicians and internal teams
  • Professional, dependable, and solutions-oriented work style
  • Commitment to workplace safety, service quality, and ongoing learning
  • Microsoft operating system knowledge is required

Benefits

  • Eligibility for overtime
  • Performance-based bonus
  • Medical coverage
  • Vision coverage
  • Dental coverage
  • Registered Pension Plan
  • Employee Assistance Program
  • Paid time off, including vacation, personal, and sick days

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