ZEISS Group
ZEISS Group
ZEISS Group एक वैश्विक ऑप्टिक्स और ऑप्टोइलेक्ट्रॉनिक्स कंपनी है, जो सेमीकंडक्टर निर्माण, औद्योगिक गुणवत्ता और अनुसंधान, चिकित्सा प्रौद्योगिकी तथा उपभोक्ता बाजारों के लिए सेवाएँ प्रदान करती है। 1846 में स्थापित और जर्मनी के ओबरकोखन में मुख्यालय वाली यह कंपनी दूरबीन, माइक्रोस्कोपी प्रणालियाँ, चश्मे के लेंस, जैव-चिकित्सीय अनुसंधान समाधान तथा कृत्रिम बुद्धिमत्ता और मशीन लर्निंग से जुड़े अनुप्रयोगों सहित विभिन्न उत्पाद और प्रौद्योगिकियाँ विकसित करती है। इसके लगभग 43,000 कर्मचारी करीब 50 देशों में अनुसंधान और विकास, उत्पादन, बिक्री तथा सेवा टीमों में कार्यरत हैं।

Field Service Technician Level 1 - Canada Remote

Join ZEISS as an entry-level Field Service Technician supporting Canadian customers with CMM and metrology equipment. The role includes training in installation, calibration, troubleshooting, and repair while working remotely in the Toronto area.

विवरण

  • Complete classroom, online, and hands-on technical training
  • Build expertise in installing, maintaining, calibrating, troubleshooting, and repairing coordinate measuring machines and related metrology equipment
  • Support senior technicians during installations, service visits, preventive maintenance, calibrations, troubleshooting, and repairs
  • Carry out assigned service work under supervision and within approved training limits
  • Perform assigned service work independently after completing the required training
  • Identify basic mechanical, electrical, electronic, software, and system issues
  • Refer complex technical problems to senior technicians or technical support
  • Inspect equipment and advise on necessary follow-up work
  • Deliver prompt, practical customer support
  • Report service findings, equipment condition, completed work, and next steps
  • Keep customers informed with timely updates about service progress
  • Represent ZEISS professionally at customer sites
  • Work with internal teams to address and resolve customer issues
  • Prepare service reports, work orders, calibration records, expense reports, and related documentation
  • Record equipment condition, work completed, parts used, customer concerns, and recommendations
  • Keep company records current and submit expense documentation on schedule
  • Safeguard confidential customer and company information
  • Maintain tools, diagnostic equipment, spare parts, and consumable supplies
  • Track spare-parts and consumables inventory and keep inventory records accurate
  • Coordinate activities with service, deployment, receiving, and warehouse teams
  • Follow health and safety rules, quality standards, security requirements, and service procedures
  • Meet customer-site safety rules and use required personal protective equipment
  • Keep work areas clean, orderly, and safe
  • Report hazards, damaged equipment, and unsafe conditions
  • Use company vehicles and material-handling equipment safely
  • Handle other related responsibilities as assigned

आवश्यकताएँ

  • College diploma or university degree in electronics, electromechanical engineering technology, industrial mechanics, mechatronics, or a related technical field
  • Comparable technical training and practical experience may be accepted in place of formal education
  • Experience installing, maintaining, repairing, or troubleshooting industrial electronics, mechanical equipment, machinery, or computer-controlled systems is preferred
  • Experience with CMMs, precision measurement systems, or industrial metrology equipment is an asset
  • Working knowledge of Microsoft Windows is required
  • Customer-service or field-service experience is an asset
  • Strong mechanical, electrical, electronic, and computer aptitude
  • Capacity to learn technical concepts, equipment, software, and service procedures
  • Basic diagnostic, analytical, and troubleshooting ability
  • Ability to read and understand technical manuals, diagrams, drawings, and instructions
  • Clear and effective verbal and written communication skills
  • Ability to explain technical information clearly and professionally
  • Strong customer-service and relationship-building capabilities
  • Effective organization, planning, and time-management skills
  • Ability to complete service and expense documentation accurately
  • Ability to manage multiple assignments and shifting priorities
  • Ability to perform effectively under pressure in a fast-paced service environment
  • Ability to work independently after completing required training
  • Ability to collaborate well with senior technicians and internal teams
  • Professional, dependable, and solutions-oriented work style
  • Commitment to workplace safety, service quality, and ongoing learning
  • Microsoft operating system knowledge is required

लाभ

  • Eligibility for overtime
  • Performance-based bonus
  • Medical coverage
  • Vision coverage
  • Dental coverage
  • Registered Pension Plan
  • Employee Assistance Program
  • Paid time off, including vacation, personal, and sick days

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