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Jones Lang LaSalle Americas, Inc.
Jones Lang LaSalle Americas, Inc.
B2BConsultingReal Estate
Jones Lang LaSalle Americas, Inc. provides commercial real estate services to corporations and investors worldwide. Its work spans real estate strategy and operations, with a focus on helping clients manage costs, improve workplace and portfolio productivity, and advance sustainability goals. The company operates at the intersection of real estate, business consulting, and B2B services.
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Operational Specialist, Commercial Property Operations – London On-site

On-site operational support role for JLL’s commercial property portfolio in London. Coordinates health and safety, compliance, suppliers, maintenance, ESG activities, and reporting across UK assets.

GBUnited KingdomOn-siteFull-timeMiddleSeniorEnglish RequiredGeneral

Description

  • Deliver health and safety and operational support to Asset Experience Managers across Royal London-managed properties
  • Help Asset Experience Managers interpret health and safety legislation and apply required compliance controls
  • Track risk actions and keep risk registers current
  • Coordinate statutory compliance work, inspections, risk assessments, audits, and incident reporting
  • Administer the E-Permits system
  • Assist with expenditure control, invoice approvals, debt management, and cash-flow monitoring
  • Oversee helpdesk activity and response-time performance
  • Coordinate meter readings, quotations, work orders, and contract changes
  • Support work orders and contracts while coordinating site access and contractor relationships
  • Coordinate planned preventative maintenance and monitor remedial work through completion
  • Assist with EPC oversight, utilities, energy matters, sustainability reporting, and data gathering
  • Maintain property records, compliance registers, documentation, correspondence, and filing systems
  • Coordinate Microsoft Teams administration and document sharing
  • Support operational reports, property transitions, handovers, audits, and inspections
  • Provide updates to Asset Experience Services leadership while working in a matrix structure with Asset Experience Managers

Requirements

  • Knowledge of health and safety legislation relevant to property management
  • Understanding of statutory compliance obligations for commercial properties
  • Familiarity with permit-to-work processes and risk assessment methods
  • Experience using property management software
  • Proficiency with Microsoft Office, especially Excel, Word, and Outlook
  • Understanding of building services and maintenance activities
  • Knowledge of ISO 14001 and quality management systems
  • Awareness of ESG and sustainability requirements in property management
  • Ability to balance competing priorities and meet deadlines
  • Strong written and verbal communication skills
  • Capability in data analysis and operational reporting
  • Proactive approach to anticipating team requirements and resolving issues
  • High attention to detail, particularly in safety and compliance work
  • Flexibility when priorities and workloads change
  • Customer-focused approach with internal and external stakeholders
  • Collaborative working style and willingness to support colleagues
  • Discretion when handling confidential or sensitive safety information
  • Ability to remain effective under pressure during busy or emergency periods
  • Motivation to learn and build new skills
  • Positive outlook that supports team morale
  • Systematic and well-organised approach to compliance documentation

Benefits

  • Equal opportunity employment
  • Reasonable accommodations are available for individuals with disabilities

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