TDCX
TDCX
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.

Onsite Customer Service Representative - Philippines

Support TDCX customers in the Philippines through multiple communication channels. Resolve issues, close cases, and help improve customer satisfaction.

Description

  • Deliver responsive customer support across applicable communication channels.
  • Assess customer needs, investigate existing issues, and recommend appropriate solutions.
  • Pursue first-contact resolution and coordinate follow-up with service partners and internal teams through case closure.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
  • Follow established procedures while delivering services that support high customer satisfaction.
  • Develop lasting customer relationships and consistently exceed expectations.
  • Complete management-assigned duties within the employment category and contribute to the ongoing improvement of TDCX’s Quality Management System.

Requirements

  • A diploma or degree-level qualification in any field, including a Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree.
  • Two years of relevant experience is preferred; fresh graduates are also encouraged to apply.
  • Demonstrated time-management ability and motivation to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
  • Strong communication skills, including active listening, empathy, and professional telephone etiquette.
  • Confidence using computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language used by the supported market.

Benefits

  • Attractive remuneration with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workplace facilities.
  • Engaging activities and employee recognition programs.
  • Structured learning and development opportunities for career growth.
  • A positive workplace culture focused on supporting your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Expert coaching and mentoring.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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