TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Onsite Customer Service Representative - Philippines

Support TDCX customers in the Philippines through multiple communication channels. Resolve issues, close cases, and help improve customer satisfaction.

Сипаттама

  • Deliver responsive customer support across applicable communication channels.
  • Assess customer needs, investigate existing issues, and recommend appropriate solutions.
  • Pursue first-contact resolution and coordinate follow-up with service partners and internal teams through case closure.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
  • Follow established procedures while delivering services that support high customer satisfaction.
  • Develop lasting customer relationships and consistently exceed expectations.
  • Complete management-assigned duties within the employment category and contribute to the ongoing improvement of TDCX’s Quality Management System.

Талаптар

  • A diploma or degree-level qualification in any field, including a Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree.
  • Two years of relevant experience is preferred; fresh graduates are also encouraged to apply.
  • Demonstrated time-management ability and motivation to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
  • Strong communication skills, including active listening, empathy, and professional telephone etiquette.
  • Confidence using computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language used by the supported market.

Артықшылықтар

  • Attractive remuneration with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workplace facilities.
  • Engaging activities and employee recognition programs.
  • Structured learning and development opportunities for career growth.
  • A positive workplace culture focused on supporting your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Expert coaching and mentoring.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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