VIAFLOW® is a consulting and technology services company focused on enterprise process transformation. Its work combines process design, automation, data platforms, artificial intelligence, hyperautomation, robotic process automation, system integration, machine learning, and generative AI. VIAFLOW® also supports implementation through training, talent allocation, and co-sourcing, helping B2B organizations build and scale digital operations across areas such as finance, human resources, back-office services, and customer workflows. The company serves sectors including healthcare and insurance, with services spanning MVP development, governance, monitoring, and productivity improvement.
Mid-Level Service Designer Remote Brazil
Join VIAFLOW® as a Service Designer focused on customer journeys, research, service mapping, and prototyping. Work with a consulting and technology team advancing business transformation through design, digital products, data, and AI.
Description
- Map customer journeys to uncover pain points, improvement opportunities, and critical touchpoints.
- Use design and user research methodologies.
- Conduct interviews, observations, and usability tests to develop user insights.
- Build service experience maps and diagrams, including Journey Maps and Service Blueprints.
- Create personas that inform the design process.
- Design, refine, and validate service or solution prototypes through testing and feedback sessions.
- Support service strategy development and facilitate workshops.
- Partner with multidisciplinary Marketing, Sales, and Delivery teams.
- Evaluate qualitative and quantitative data and recommend ongoing improvements.
- Track relevant market developments.
- Lead meetings, define project guidelines, and present outcomes to internal and external stakeholders.
Requirements
- At least four years of experience as a Service Designer or in a related role.
- Education or training in systems design disciplines such as Service Design, Design Thinking, Strategic Design, or Design Systems.
- A relevant academic degree and postgraduate study, either in progress or completed.
- Practical experience with systems design tools and techniques.
- Knowledge of business modeling and project management.
- Proven research experience covering interviews, observation, and usability testing.
- Experience producing user-experience maps and diagrams, including Journey Maps and Service Blueprints.
- Ability to interpret qualitative and quantitative research data.
- Strong writing and negotiation capabilities.
- Knowledge of Brazil’s General Data Protection Law (LGPD).
- Intermediate English proficiency.
- Intermediate Spanish proficiency.
- Advanced Microsoft Office skills, including PowerPoint, Excel, and Word.
- Strategic and systems-oriented thinking.
- Strong problem-solving and critical-thinking abilities.
- Clear communication skills, with the ability to train others and share knowledge.
- Effective prioritization and organization, along with adaptability to change.
- Interpersonal skills, emotional intelligence, and conflict mediation capabilities.
- Creative mindset and commitment to continuous learning.
Benefits
- Engagement through a cooperative contracting model.
- Reimbursement for computer equipment purchases.
- Home office allowance.
- People Hub benefits club.
- Allowance for using personally owned computer equipment.
- Home office allowance provided on a card as an unrestricted balance.
- DIT temporary disability daily benefit.
- Birthday day off.
- Anywhere Office model allowing work from a comfortable location.
- TotalPass.
- Training and certification opportunities.
- Colab+ package with access to WellHub, Avus, and Starbem.