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Zendesk
Zendesk
5,001 – 10,000 Employees
H1B Visa SponsorConsultingLogisticsMarketing
Zendesk develops customer service and sales software that helps organizations manage conversations, support requests, and customer relationships in one connected environment. Its platform brings together messaging, live chat, AI-powered automation, data privacy and protection tools, and an agent workspace, giving teams flexible ways to organize service operations as they grow. Zendesk also offers professional services and training resources, with a stated focus on personalized customer interactions, integrated workflows, diversity and inclusion, and sustainability.
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Lead Product Designer, AI Agents — Zendesk (Hybrid, Germany)

Lead the design of trusted AI Agent experiences at Zendesk. Turn complex automation across messaging, voice, and email into clear, effective customer-service products.

DEGermany
zł 332,000 – zł 498,000 / year
HybridFull-timeSeniorEnglish RequiredProduct Designer

Description

  • Own the full design lifecycle for AI Agent experiences, from discovery and strategy through prototyping, launch, and iteration.
  • Combine customer research, product usage, support signals, and market insights to uncover opportunities, test concepts, and increase adoption.
  • Work with Product, Engineering, Research, Content Design, and Data partners to turn complex technical capabilities into practical customer experiences.
  • Define reusable patterns, principles, and quality standards that create a coherent end-to-end AI Agent experience.
  • Collaborate with fellow designers on the broader product and platform direction.
  • Apply AI-enabled tools to speed up discovery, ideation, synthesis, and prototyping.
  • Work across teams in Germany, Portugal, Denmark, Poland, AMER, and APAC.

Requirements

  • At least 7 years of product design experience building consumer or B2B SaaS applications.
  • Background designing enterprise customer service, self-service, workflow automation, or conversational products.
  • Experience with generative AI, automation, or AI-assisted workflow design.
  • Knowledge of transparency, user control, error recovery, and trust considerations in AI-powered products.
  • Comfort working in technical environments and connecting technical decisions to the global user experience.
  • A well-structured design process, collaborative approach, and strong communication and storytelling abilities.
  • Confidence presenting design rationale and working through feedback with senior stakeholders.
  • Experience developing reusable patterns, frameworks, or contributions to design systems.
  • Experience applying AI to improve design workflows and team effectiveness.
  • Ability to evaluate quality, accuracy, accessibility, and bias.
  • A portfolio showing end-to-end product design, strategic thinking, and measurable impact on shipped experiences.
  • A portfolio or work-sample link is required with the application.

Benefits

  • Ownership of assigned projects and the freedom to contribute ideas.
  • Flexible working hours.
  • The option to work remotely.
  • Opportunities to learn and grow alongside a driven, passionate team.
  • A hybrid working model with flexibility to work remotely for part of the week.

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