Remote Sales Advisor – Chiclayo, Peru
Konecta
Konecta is hiring a remote sales advisor based in Chiclayo to sell telecommunications products and services and manage customer interactions. The role offers fixed monthly pay plus commissions.
Open
Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with international clients. Its technologically equipped offices in Metro Manila and Cebu support teams working across a range of client operations, including roles connected to major global brands. The company’s profile highlights employee engagement, ongoing learning and development, competitive compensation and benefits, and a people-focused workplace culture recognized by Great Place to Work®.
L1 Service Desk Agent – Remote Philippines
Deliver remote Level 1 IT support for KMD Brands as an L1 Service Desk Agent. Resolve hardware, access, application, ticketing, and incident issues for internal users.
Description
- Deliver Level 1 IT service desk support across the organization
- Assist with KMD hardware-related issues
- Process password and access requests
- Support KMD business applications
- Track and administer tickets in Halo ITSM
- Manage incidents and service requests
- Coordinate escalations when required
- Communicate with teams through Microsoft Teams and email
- Troubleshoot technical issues and respond to internal customer questions
- Investigate, isolate, identify, and analyse reported problems
- Escalate issues to Level Two support and specialist teams as appropriate
- Communicate major incident updates
- Work with KMD Brands employees and operational departments
- Apply communication plans when reporting issues and resolutions
- Keep the knowledge base current and create or revise at least one article each month
Requirements
- Experience providing Level 1 IT service desk support, or the capability to do so
- Capability to resolve technical issues and respond to queries by telephone or through self-service tickets
- Working knowledge of software, network, and system or application access support
- Ability to investigate and analyse problems using available records
- Ability to direct calls to Level Two, application, or system support specialists
- Ability to communicate major incidents
- Ability to work with employees and operations departments
- Ability to follow communication plans for issue and resolution updates
- Ability to maintain and update knowledge base content
- Ability to contribute at least one knowledge base article each month
- Availability for an AEST shift schedule that includes daylight savings changes
Benefits
- Access to learning, mentoring, and ongoing support
- Team-building activities
- Company-wide celebration events
- Wellness initiatives
- Modern, high-quality office facilities
- Ongoing learning and professional development
- Employee engagement programs
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