TeleTech Philippines
TeleTech Philippines
TeleTech Philippines is the Philippine division of TTEC, a customer experience and contact center services provider formerly known as TeleTech. Its local operations recruit and support customer service and sales professionals, including work-from-home agents and licensed insurance agents. The team delivers customer service, sales, staffing, operational support, and digital solutions that help organizations improve customer experiences and pursue digital transformation as part of TTEC’s global business.

Inbound Customer Service Representative I

Remote post-sales customer service role at TTEC, supporting tickets, customer questions, complaints, product details, and payment inquiries.

Description

  • Serve customers with courtesy, empathy, confidence, accuracy, and a focus on resolving issues
  • Provide post-sales support by managing tickets and assisting customers
  • Oversee customer accounts throughout the post-sales journey
  • Clarify pricing, delivery timelines, terms, and conditions
  • Explain relevant product specifications and details
  • Resolve complaints, customer questions, payment and financial inquiries, and delays
  • Help create a positive experience for customers and the wider team
  • Report progress and issues to the department supervisor

Requirements

  • Proficiency with Microsoft Office, particularly Excel
  • Strong ability to prioritize and handle multiple tasks at once
  • Excellent written and phone-based communication skills
  • Ability to collaborate effectively within a team
  • Analytical approach to resolving issues
  • Confidence using multiple tools and maintaining accurate typing
  • Flexibility in a rapidly changing work environment
  • Higher education is preferred
  • Previous professional experience is not required

Benefits

  • Transportation allowance
  • Meal or food allowance of BRL 250.00
  • Medical insurance
  • Dental insurance
  • Life insurance
  • Childcare assistance
  • Education assistance
  • TotalPass partnership
  • Sesc partnership
  • University partnerships
  • Employee Assistance Program
  • Work equipment supplied
  • Work-from-home allowance
  • Professional development and career progression support
  • Personalized webcam-based training
  • Access to 1,000 free courses
  • Inclusive culture with a commitment to social responsibility

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