TeleTech Philippines
TeleTech Philippines
TeleTech Philippines — бұрын TeleTech деген атаумен белгілі болған, клиенттер тәжірибесі мен байланыс орталығы қызметтерін ұсынатын TTEC компаниясының Филиппиндеги бөлімшесі. Оның жергілікті операциялары үйден жұмыс істейтін агенттер мен лицензияланған сақтандыру агенттерін қоса алғанда, клиенттерге қызмет көрсету және сату саласының мамандарын жұмысқа қабылдап, қолдау көрсетеді. Команда TTEC-тің жаһандық бизнесінің бір бөлігі ретінде ұйымдарға клиенттер тәжірибесін жақсартуға және цифрлық трансформацияны жүзеге асыруға көмектесетін клиенттерге қызмет көрсету, сату, кадрлармен қамтамасыз ету, операциялық қолдау және цифрлық шешімдер ұсынады.

Inbound Customer Service Representative I

Remote post-sales customer service role at TTEC, supporting tickets, customer questions, complaints, product details, and payment inquiries.

Сипаттама

  • Serve customers with courtesy, empathy, confidence, accuracy, and a focus on resolving issues
  • Provide post-sales support by managing tickets and assisting customers
  • Oversee customer accounts throughout the post-sales journey
  • Clarify pricing, delivery timelines, terms, and conditions
  • Explain relevant product specifications and details
  • Resolve complaints, customer questions, payment and financial inquiries, and delays
  • Help create a positive experience for customers and the wider team
  • Report progress and issues to the department supervisor

Талаптар

  • Proficiency with Microsoft Office, particularly Excel
  • Strong ability to prioritize and handle multiple tasks at once
  • Excellent written and phone-based communication skills
  • Ability to collaborate effectively within a team
  • Analytical approach to resolving issues
  • Confidence using multiple tools and maintaining accurate typing
  • Flexibility in a rapidly changing work environment
  • Higher education is preferred
  • Previous professional experience is not required

Артықшылықтар

  • Transportation allowance
  • Meal or food allowance of BRL 250.00
  • Medical insurance
  • Dental insurance
  • Life insurance
  • Childcare assistance
  • Education assistance
  • TotalPass partnership
  • Sesc partnership
  • University partnerships
  • Employee Assistance Program
  • Work equipment supplied
  • Work-from-home allowance
  • Professional development and career progression support
  • Personalized webcam-based training
  • Access to 1,000 free courses
  • Inclusive culture with a commitment to social responsibility

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