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Expivia Interaction Marketing Group Inc.
Expivia Interaction Marketing Group Inc.
201 – 500 Employees
ConsultingLogisticsMarketing
Expivia Interaction Marketing Group Inc. provides AI-powered customer experience and contact center services for businesses. Founded in 2011 and based in the USA, the company supports outsourced customer engagement through inbound and outbound marketing, combining customer service expertise with technology integrations. Its work spans consulting, logistics, and marketing, with a focus on helping organizations improve customer interactions and operational efficiency.
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Healthcare Customer Service Representative - Erie, PA Hybrid

Provide phone, chat, and email support to members managing HSAs and other healthcare benefit accounts. The role includes three weeks of paid, in-person training in Erie, Pennsylvania before transitioning to remote work.

USUnited StatesPAPennsylvania
$14 – $16 / hour
HybridFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Respond to member calls about HSA balances, contributions, transactions, eligible expenses, and card-related questions.
  • Assist with FSAs, HRAs, Commuter Benefits, and COBRA accounts.
  • Provide support through phone, live chat, and email.
  • Conduct follow-up calls and callbacks to address unresolved questions.
  • Show members how to use online account tools and self-service resources.
  • Record each interaction accurately in company systems.
  • Safeguard members’ personal and financial information through strict confidentiality.
  • Deliver a courteous, professional experience during every interaction.

Requirements

  • High school diploma or GED is required.
  • Ability to pass a background check.
  • Availability for three weeks of in-person training at the Erie, Pennsylvania office.
  • Customer service, call center, retail, banking, or healthcare experience is preferred but not required.
  • Confidence using a computer and managing multiple programs simultaneously.
  • Clear, professional telephone communication and strong listening skills.
  • Patient, empathetic, and dependable approach.
  • Quiet, distraction-free workspace at home.
  • Reliable high-speed internet connection.
  • Availability to work full time, Monday through Friday.

Benefits

  • Health insurance eligibility begins after 60 days.
  • Transition to work from home after three weeks of paid, in-office training.
  • Company-provided equipment, including a computer and headset.
  • Full-time schedule of 40 hours per week with consistent hours.
  • Monday through Friday schedule with no weekend work.
  • Morning and evening shifts are available.
  • Paid three-week, in-house training program.
  • Opportunity to grow professionally within the healthcare benefits industry.
  • Supportive team environment.

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