Expivia Interaction Marketing Group Inc. bizneslar uchun sun’iy intellekt asosidagi mijozlar tajribasi va aloqa markazi xizmatlarini taqdim etadi. 2011-yilda tashkil etilgan va AQShda joylashgan kompaniya mijozlarga xizmat ko‘rsatish tajribasini texnologik integratsiyalar bilan birlashtirib, kiruvchi va chiquvchi marketing orqali autsorsing asosidagi mijozlar bilan aloqani qo‘llab-quvvatlaydi. Uning faoliyati konsalting, logistika va marketing sohalarini qamrab oladi hamda tashkilotlarga mijozlar bilan o‘zaro munosabatlar va operatsion samaradorlikni yaxshilashga yordam berishga qaratilgan.
Healthcare Customer Service Representative - Erie, PA Hybrid
Provide phone, chat, and email support to members managing HSAs and other healthcare benefit accounts. The role includes three weeks of paid, in-person training in Erie, Pennsylvania before transitioning to remote work.
Tavsif
- Respond to member calls about HSA balances, contributions, transactions, eligible expenses, and card-related questions.
- Assist with FSAs, HRAs, Commuter Benefits, and COBRA accounts.
- Provide support through phone, live chat, and email.
- Conduct follow-up calls and callbacks to address unresolved questions.
- Show members how to use online account tools and self-service resources.
- Record each interaction accurately in company systems.
- Safeguard members’ personal and financial information through strict confidentiality.
- Deliver a courteous, professional experience during every interaction.
Talablar
- High school diploma or GED is required.
- Ability to pass a background check.
- Availability for three weeks of in-person training at the Erie, Pennsylvania office.
- Customer service, call center, retail, banking, or healthcare experience is preferred but not required.
- Confidence using a computer and managing multiple programs simultaneously.
- Clear, professional telephone communication and strong listening skills.
- Patient, empathetic, and dependable approach.
- Quiet, distraction-free workspace at home.
- Reliable high-speed internet connection.
- Availability to work full time, Monday through Friday.
Imtiyozlar
- Health insurance eligibility begins after 60 days.
- Transition to work from home after three weeks of paid, in-office training.
- Company-provided equipment, including a computer and headset.
- Full-time schedule of 40 hours per week with consistent hours.
- Monday through Friday schedule with no weekend work.
- Morning and evening shifts are available.
- Paid three-week, in-house training program.
- Opportunity to grow professionally within the healthcare benefits industry.
- Supportive team environment.