Expivia Interaction Marketing Group Inc. oferă companiilor servicii pentru experiența clienților și centrele de contact, susținute de inteligență artificială. Înființată în 2011 și cu sediul în Statele Unite, compania sprijină externalizarea interacțiunilor cu clienții prin marketing inbound și outbound, combinând expertiza în serviciul clienți cu integrări tehnologice. Activitatea sa acoperă consultanță, logistică și marketing, cu accent pe sprijinirea organizațiilor în îmbunătățirea interacțiunilor cu clienții și a eficienței operaționale.
Healthcare Customer Service Representative - Erie, PA Hybrid
Provide phone, chat, and email support to members managing HSAs and other healthcare benefit accounts. The role includes three weeks of paid, in-person training in Erie, Pennsylvania before transitioning to remote work.
Descriere
- Respond to member calls about HSA balances, contributions, transactions, eligible expenses, and card-related questions.
- Assist with FSAs, HRAs, Commuter Benefits, and COBRA accounts.
- Provide support through phone, live chat, and email.
- Conduct follow-up calls and callbacks to address unresolved questions.
- Show members how to use online account tools and self-service resources.
- Record each interaction accurately in company systems.
- Safeguard members’ personal and financial information through strict confidentiality.
- Deliver a courteous, professional experience during every interaction.
Cerințe
- High school diploma or GED is required.
- Ability to pass a background check.
- Availability for three weeks of in-person training at the Erie, Pennsylvania office.
- Customer service, call center, retail, banking, or healthcare experience is preferred but not required.
- Confidence using a computer and managing multiple programs simultaneously.
- Clear, professional telephone communication and strong listening skills.
- Patient, empathetic, and dependable approach.
- Quiet, distraction-free workspace at home.
- Reliable high-speed internet connection.
- Availability to work full time, Monday through Friday.
Beneficii
- Health insurance eligibility begins after 60 days.
- Transition to work from home after three weeks of paid, in-office training.
- Company-provided equipment, including a computer and headset.
- Full-time schedule of 40 hours per week with consistent hours.
- Monday through Friday schedule with no weekend work.
- Morning and evening shifts are available.
- Paid three-week, in-house training program.
- Opportunity to grow professionally within the healthcare benefits industry.
- Supportive team environment.