Expivia Interaction Marketing Group Inc. व्यवसायों के लिए एआई-संचालित ग्राहक अनुभव और संपर्क केंद्र सेवाएँ प्रदान करती है। 2011 में स्थापित और अमेरिका में स्थित यह कंपनी इनबाउंड और आउटबाउंड मार्केटिंग के माध्यम से आउटसोर्स किए गए ग्राहक जुड़ाव में सहायता करती है तथा ग्राहक सेवा विशेषज्ञता को तकनीकी एकीकरण के साथ जोड़ती है। इसका कार्य परामर्श, लॉजिस्टिक्स और मार्केटिंग के क्षेत्रों तक फैला है, जिसमें संगठनों को ग्राहक संपर्क और परिचालन दक्षता बेहतर बनाने में मदद करने पर ध्यान दिया जाता है।
Healthcare Customer Service Representative - Erie, PA Hybrid
Provide phone, chat, and email support to members managing HSAs and other healthcare benefit accounts. The role includes three weeks of paid, in-person training in Erie, Pennsylvania before transitioning to remote work.
विवरण
- Respond to member calls about HSA balances, contributions, transactions, eligible expenses, and card-related questions.
- Assist with FSAs, HRAs, Commuter Benefits, and COBRA accounts.
- Provide support through phone, live chat, and email.
- Conduct follow-up calls and callbacks to address unresolved questions.
- Show members how to use online account tools and self-service resources.
- Record each interaction accurately in company systems.
- Safeguard members’ personal and financial information through strict confidentiality.
- Deliver a courteous, professional experience during every interaction.
आवश्यकताएँ
- High school diploma or GED is required.
- Ability to pass a background check.
- Availability for three weeks of in-person training at the Erie, Pennsylvania office.
- Customer service, call center, retail, banking, or healthcare experience is preferred but not required.
- Confidence using a computer and managing multiple programs simultaneously.
- Clear, professional telephone communication and strong listening skills.
- Patient, empathetic, and dependable approach.
- Quiet, distraction-free workspace at home.
- Reliable high-speed internet connection.
- Availability to work full time, Monday through Friday.
लाभ
- Health insurance eligibility begins after 60 days.
- Transition to work from home after three weeks of paid, in-office training.
- Company-provided equipment, including a computer and headset.
- Full-time schedule of 40 hours per week with consistent hours.
- Monday through Friday schedule with no weekend work.
- Morning and evening shifts are available.
- Paid three-week, in-house training program.
- Opportunity to grow professionally within the healthcare benefits industry.
- Supportive team environment.