Sprinklr
Sprinklr
Sprinklr develops enterprise SaaS for customer experience management, bringing customer service, social media, marketing, and analytics workflows together in one platform. Its product portfolio includes Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, with AI-powered capabilities designed to surface real-time insights, coordinate digital interactions, and support more efficient team workflows. Founded in 2010, the company operates across the SaaS, marketing, and consulting sectors.

Engagement Manager, Professional Services - Sydney

Lead enterprise professional services sales for Sprinklr’s AI-native Unified-CXM platform. Develop proposals, Statements of Work, and CCaaS solutions for customers across Australia and New Zealand.

Description

  • Drive Sprinklr Professional Services opportunities across new and existing accounts
  • Work with Sales, Services, and Partner teams while serving as a trusted customer advisor
  • Advise customers on implementation, managed services, training, and ongoing support options
  • Own the full services sales cycle through pre-sales
  • Create delivery proposals, define Statements of Work, and structure commercial offers
  • Scope and position services and support solutions across ANZ, with an emphasis on Contact Centre and CCaaS
  • Translate customer business needs into integrated services solutions
  • Prepare proposals and respond to RFPs and RFIs
  • Lead executive-level services discussions with stakeholders across Australia and New Zealand, both virtually and onsite
  • Gather business and technical requirements during pre-sales engagements
  • Develop commercial proposals that balance customer value and profitability
  • Define Statements of Work covering scope, schedules, effort estimates, and measurable outcomes
  • Work with Sales on deal strategy, close plans, and negotiations
  • Coordinate with Customer Success, Delivery, Product, and Partners to align delivery and secure sign-off
  • Develop customer relationships that support expansion and services growth
  • Oversee the Services pipeline, forecast accuracy, and regional revenue reporting

Requirements

  • Background in services sales, professional services delivery, or business development for enterprise SaaS organizations
  • In-depth knowledge of ANZ enterprise customers and purchasing processes, including procurement and commercial frameworks
  • Track record of working effectively in a matrixed regional organization with Sales, Delivery, and Partner teams
  • Experience with contact centre, CCaaS, or customer experience platforms is strongly preferred
  • Commercial expertise in developing proposals, Statements of Work, and pricing models
  • Clear communication and presentation skills, including confidence with senior stakeholders
  • Ability to work independently, prioritize competing demands, and take ownership of outcomes
  • Practical, solution-oriented approach with strong attention to detail
  • Proven ability to build relationships with customers and internal stakeholders
  • Bachelor’s degree or equivalent professional experience
  • Full working rights in Australia or New Zealand

Benefits

  • Optional healthcare coverage for you and your family where available
  • Paid time off
  • Open Mentoring Program designed to support professional growth and meaningful connections

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