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Canon Australia
Canon Australia
501 – 1,000 Employees
ConsultingManufacturingMarketing
Canon Australia is Canon’s Oceania branch, supporting customers across consumer and business imaging and printing. Its work spans sales, marketing, and service for products and solutions including consumer cameras, business imaging systems, production printing, print management, and document management. The company serves both individual customers and organizations with imaging technologies and related services.
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Customer Support Associate – Angeles City, Philippines (Onsite)

Provide customer support for Canon’s travel technology business through phone, email, and live chat. Help travelers resolve booking issues while delivering a reliable, positive service experience.

PHPhilippinesOn-siteFull-timeJuniorMiddleEnglish RequiredCustomer Support

Description

  • Support customers by phone, email, and live chat with prompt, professional assistance
  • Guide customers through booking and travel-related needs using accurate information and suitable solutions
  • Handle customer questions, concerns, and requests while upholding strong service standards
  • Complete back-office and administrative work related to customer accounts, bookings, and operational processes
  • Investigate customer issues, resolve them where possible, and escalate when necessary
  • Work with internal teams and stakeholders to provide a consistent customer experience
  • Achieve or surpass applicable KPIs, SLAs, and quality benchmarks
  • Help foster a collaborative, positive, and high-performing team culture
  • Take part in training and development to strengthen industry, product, and service expertise
  • Join improvement forums and support the testing of updated processes
  • Consider how team performance affects customers and broader business operations when planning and carrying out work

Requirements

  • A college or bachelor’s degree in a related field, or an equivalent qualification
  • One to two years of experience related to sales generation, ideally within travel assistance
  • Able to work toward goals, KPIs, or conversion targets while prioritizing customer needs
  • Excellent spoken and written communication skills
  • Fluent English proficiency
  • Strong ability to navigate systems and information quickly
  • Confidence using web-based tools and resources
  • Experience coordinating tasks or activities
  • Able to switch between screens and tools while managing multiple tasks
  • Eligible to work in the country where the application is submitted at the time of application

Benefits

  • Flexible working options where available
  • Support for maintaining work-life balance
  • Inclusive and diverse workplace environment
  • Equal opportunity employment

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